Administration Supervisor - Enniskillen

Join Our New Team!

Alliance Medical are delighted to be recruiting an Administration Supervisor to join our radiology team at our new location in Enniskillen.

This is an exciting opportunity to join us as the new site develops and play an important role in creating a welcoming, efficient and patient-focused service from the outset.

Contract: Full-time, Permanent

Working Hours: 37.5 hours per week

• Monday to Friday, 9.00am to 5.00pm.
• Working hours are subject to change as the site develops & services expand.

About the Role

As Administration Supervisor, you will take a hands-on role in the day-to-day administration of the service, alongside leading and supporting the Medical Administration team as the site develops. This is a working supervisor role, and there may be periods where you are the primary administrator on site.

You will be a key point of contact for patients, colleagues and the wider clinical team, ensuring a professional and positive experience while supporting efficient processes behind the scenes.

This role would suit someone who enjoys leading a team, is highly organised and detail-focused, and thrives in a busy healthcare environment.

Key Responsibilities

• Carry out reception and administrative duties, including telephone queries, messages, patient bookings and general administrative support.
• Lead, support and motivate the Medical Administration team, where applicable, including induction, training, one-to-ones, performance management and ongoing development.
• Undertake day-to-day medical administration duties as required. As the site develops, there may be periods where the Administration Supervisor is the primary administrator on site and will be expected to take a hands-on role in delivering the administrative service.
• Manage the administration team roster and annual leave requests.
• Support the development and implementation of standard operating procedures and team training plans.
• Identify and recommend improvements to administrative processes and ways of working.
• Oversee reception and administrative duties, including telephone queries, messages and patient bookings.
• Ensure patients and visitors receive a professional and welcoming service.
• Support the effective handling and resolution of queries and complaints.
• Maintain training plans and competency checklists for new starters throughout their training.
• Organise regular team meetings and prepare agendas and minutes.
• Work closely with the clinical team to ensure administrative processes are efficient and allow clinical colleagues to focus on patient care.

Skills & Attributes

• Driven and proactive, with enthusiasm for helping establish and grow a new centre.
• Strong leadership and team development skills.
• Hands-on and flexible, willing to support day-to-day administration and reception.
• Commercially aware, with a business development mindset and focus on service growth.
• Strong relationship-building skills with patients, referrers and key stakeholders.
• Excellent communication and customer service skills.
• Highly organised, with strong attention to detail and ability to manage changing priorities.
• Shows initiative, ownership and problem-solving ability.
• A positive, adaptable team player with a patient-focused approach.

Why Choose Alliance Medical?

At Alliance Medical, we recognise that our people are central to the care we provide.

Benefits include:

• 25 days' annual leave plus 2 company days
• Annual Leave Buy & Sell scheme
• Competitive salary
• Health insurance
• Excellent pension scheme
• Paid maternity leave
• Paid sick leave
• Family-friendly working arrangements
• Employee Assistance Programme
• Wellbeing and mental health initiatives
• Fertility leave
• Pregnancy loss leave
• Wedding day leave
• Maternity leave coaching
• Educational assistance
• Professional development and ongoing training

If you're an experienced administrator or supervisor looking for an opportunity to help shape the New Alliance Medical location in Enniskillen, we'd love to hear from you!