Senior Team Manager Anti-Money Laundering (Client Refresh) in Belfast

Corporate Title: Up to Director

Location: Belfast

Company Overview: Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. We focus on responsible growth and strive to create a diverse and inclusive workplace. Our new Belfast office supports our Global Anti-Money Laundering Operations and Global Financial Crimes Compliance teams.

Responsibilities

• Lead a team of Refresh analysts responsible for completing AML Client Refresh following AML/KYC/Client Due Diligence procedures.
• Ensure AML KYC/CDD is completed in accordance with internal policies, procedures, and regulatory guidelines aligned to jurisdictions and/or client structures.
• Manage a complex portfolio of KYC/CDD reviews.
• Lead a team conducting KYC/CDD checks on clients that are part of standard Refresh cycles or outside of them due to changes in client or jurisdictional requirements.
• Coordinate with sales/client outreach teams to obtain and validate correct documentation to fulfil refresh requirements.
• Perform client refresh/remediation through review of client documentation, vendor databases, and data entered into proprietary systems to ensure all requirements are met.
• Help manage work allocation across the wider group.
• Lead projects and initiatives that impact the wider group.
• Participate in internal and external audits and quality checks.
• Ensure the team works efficiently towards meeting all targets and that management protocols for the team are held (e.g., regular team meetings, 1:1s, performance reviews).
• Co‑coach individuals and develop talent within the team.
• Champion diversity and promote a culture of mutual respect.
• Provide timely escalations to ensure timelines and quality targets are met.

Qualifications

• Proven experience in operations and production teams.
• Anti-Money Laundering, Know Your Customer/Client Due Diligence experience preferred or related fields (Compliance, Risk Management, Financial Crimes).
• Experience performing in a process-oriented production environment that changes periodically.
• Ability to organize work, prioritise tasks, and handle multiple assignments simultaneously.
• Experience leading an operational team and in developing and coaching individuals.
• Ability to contribute to an Operational Excellence culture and framework.
• Excellent verbal and written communication skills.
• Thrives and develops a collaborative team environment.

Benefits

• Private healthcare for you and your family.
• Competitive pension plan, life assurance and group income protection cover.
• 20 days of backup childcare and 20 days of backup adult care per annum.
• Flexible benefits including wellbeing account, travel insurance, critical illness coverage.
• Flex fund to use toward benefits.
• Access to an emotional wellbeing helpline and virtual GP services.
• Access to the Peppy App and other wellbeing apps through Wellhub.
• Ability to donate to charities of your choice directly through payroll with matching contributions.
• Opportunities to volunteer in your local community.

Equal Opportunity

Good conduct and sound judgement are crucial to our long‑term success. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, reason for dependants or physical or mental disability. We select candidates based on their skills, qualifications and experience.