Senior Operations Control Manager in Belfast

Location: Belfast, Northern Ireland

Job Overview

Join Bank of America in Belfast and drive operational excellence. The Senior Operations Control Manager leads a cross‑functional team focused on risk management, AML, and regulatory compliance.

Key Responsibilities

• Lead and manage a team of AML professionals, providing coaching, guidance, and performance development.
• Oversee client reviews and investigations to identify potential AML or activity‑based risks.
• Ensure timely escalation of unusual or unexpected client activity.
• Drive process improvements to enhance detection, efficiency, and compliance with evolving policies and standards.
• Collaborate with Life Cycle Management team leaders to manage the people and processes effectively.
• Build and strengthen relationships with business partners.
• Monitor emerging risks and proactively implement mitigation strategies.
• Promote a culture of accountability, continuous learning, and operational excellence within the team.
• Represent the team in governance forums and act as an ambassador for the organization’s risk culture.

Required Skills & Experience

• Leadership & People Management: Proven ability to lead, motivate, and develop high‑performing teams; experience in managing priorities and resources effectively.
• Analytical & Risk Expertise: Strong analytical skills; ability to interpret complex client structures and financial activity; understanding of AML/ KYC Due Diligence.
• Communication: Excellent written and verbal communication; ability to influence and engage across seniority levels; strong escalation and reporting skills.
• Execution & Organisation: Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment; strategic thinker with strong organisational skills.
• Experience: Extensive and proven relevant work experience, preferably in AML programs or risk management, including leadership experience. Proficiency in Microsoft Office suite.
• Personal Attributes: Self‑starter, problem solver, intellectually curious, proactive in self‑development.

Desired Skills

• Working knowledge of Private Banking, Wealth Management, Consumer Banking, Global Banking or Global Markets businesses.
• Experience in process improvement and data analysis.
• Bachelors degree in related field or equivalent experience.
• ACAMS accreditation.

Benefits

• Private healthcare for you and your family.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• 20 days of back‑up childcare including virtual tutoring and 20 days of back‑up adult care per annum.
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Use of a flex fund to use towards benefits.
• Access to an emotional wellbeing helpline, and virtual GP services.
• Access to a range of gyms, exercise classes and wellbeing apps.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.

Equal Opportunity

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.