Client Outreach Onboarding Specialist in Belfast

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Join us in Belfast, a vibrant and fast-growing hub for financial services and technology. This expansion marks a significant milestone in Bank of America's commitment to investing in talent and innovation across the UK and Ireland. Our Belfast office offers a unique opportunity to be part of something new and impactful.

The Client Outreach team are the front-line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank's global regulatory and policy requirements as it relates to Client Due Diligence (CDD) documentation collection.

Responsibilities:

• Work with Bankers, Operations and relevant parties to determine requirements for a given client's onboarding.
• Assign Onboarding Outreach contacts and serve as the key point of contact for relevant clients as well as Bankers, Operations, Risk and other internal functions.
• For urgent Onboards help to swiftly remove roadblocks and guide cases until their completion to ensure we meet signing deadlines.
• Be a promoter and advocate for pragmatic approaches towards KYC Onboarding requirements.
• Drive ownership of client engagement and work across Lines of Business to close relationship coverage gaps.
• Oversee and resolve the risks and impacts of non-compliance with KYC processes.
• Consolidate client feedback on policy, requirements and/or jurisdictional nuances to help improve the Bank's processes.
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed.
• Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue.
• Own the Outreach of KYC Onboarding and review the appropriateness of any re-onboarding.
• Ensure voice of the client is heard while adhering to policies, laws, rules and regulations.
• Master customer due diligence (CDD) requirements and guide clients as needed to comply.
• Represent Outreach on exam/audit/regulatory management from a FLU perspective.
• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities.
• Embrace a collaborative and output-oriented culture.

Required Skills:

• Bachelor's degree or equivalent experience.
• Experience in a client facing role within the financial services or a related industry.
• Knowledge of AML CDD policy and standards, industry practices in AML CDD.
• Must demonstrate a strong client focus.
• Excellent interpersonal skills for motivation, collaboration and encouragement.
• Problem Solving and Decision-Making Skills.
• Strong organisational skills and ability to prioritise and manage competing priorities with excellent attention to detail.
• Excellent proficiency using Microsoft Office products, particularly Microsoft PowerPoint, Excel and Word.

Benefits:

• Private healthcare for you and your family.
• Competitive pension plan, life assurance and group income protection cover.
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum.
• Flexible benefits including wellbeing account, travel insurance, critical illness, etc.
• Emotional wellbeing helpline and virtual GP services.
• Volunteer opportunities in local communities.

Bank of America is an equal opportunities employer and ensures that no applicant is subject to less favourable treatment on the grounds of sex, race, religion or belief, age, sexual orientation, or other protected characteristics.