Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support client outreach and ensure compliance with KYC requirements in a dynamic financial environment.
- Company: Join Bank of America, a leader in financial services with a focus on diversity and inclusion.
- Benefits: Enjoy private healthcare, competitive pension, flexible benefits, and wellbeing support.
- Why this job: Make a real impact by enhancing client experiences and driving process improvements.
- Qualifications: Bachelor's degree or equivalent experience, strong interpersonal and problem-solving skills required.
- Other info: Be part of a collaborative culture with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth guides the company, its clients, teammates, communities and shareholders. Bank of America values diversity and inclusion and offers competitive benefits to support well-being. The Belfast office is a newly opened location in a growing financial services and technology hub.
The Client Outreach team works with clients to meet Know Your Client (KYC) periodic refresh and remediation requirements. The team collaborates with Global Corporate and Investment Bankers Sales to support global regulatory and policy requirements related to Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams. The team identifies client connections, engages client representatives to obtain KYC documentation, and coordinates the resolution of issues related to country- and client-specific documentation in a timely manner. Team members stay informed of global regulatory changes that could affect processes and identify opportunities to enhance the client experience. The KYC Client Outreach Support teams oversee Front Line Unit (FLU) process delivery, including document indexing, remediation program oversight, policy advocacy, capacity/population requirements, restriction and closure processes, program governance and issue remediation, culture and training/readiness.
Responsibilities
- Support the delivery of formalised remediation programs from a FLU perspective, adhering to Bank requirements
- Administer the collection, consolidation and feedback of policy observations made by clients to drive ongoing improvement of Bank processes and industry practices
- Support the FLU portion of the process to ensure restrictions and closures adhere to requirements and reflect appropriate risk considerations
- Support monitoring and escalation of any issue remediation concerns or challenges
- Assist in administering the FLU governance framework as it relates to KYC requirements
- Support the drafting and coordination of documenting processes and formal guidelines related to Outreach and FLU processes
- Support ad hoc reporting related to Outreach performance, delivery and output
- Collaborate with Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, HR and other groups as needed
- Support the design and delivery of cultural and people initiatives and organisational health where needed
- Foster a collaborative and output-oriented culture
Required Skills
- Bachelor's degree, or equivalent degree and/or work experience
- Proven experience in governance, control, risk, financial or process oversight across multiple time zones within financial services
- Excellent interpersonal skills for motivation, collaboration and encouragement
- Professional demeanor with patience, composure and a positive attitude
- Problem solving and decision-making skills: analytical thinking, diverse research, applying experience to problem resolution, developing multiple resolutions and knowing where to go to resolve problems
- Flexibility and adaptability: handling multiple projects, changing environments and new approaches that improve efficiency
- Initiative: identifying process improvements, self-starter attitude and willingness to help others
- Strong organisational skills with ability to prioritise and manage competing priorities with attention to detail
- Excellent proficiency in Microsoft Office, particularly PowerPoint, Excel, Word
Benefits
UK Benefits include private healthcare for you and your family, competitive pension plan, life assurance and group income protection, back-up childcare and adult care, flexible benefits including wellbeing and travel options, a flex fund, emotional wellbeing support, access to wellbeing apps and services, fertility and family resources, gym and wellbeing programs, and charitable giving options with employer matching. The Bank also supports volunteering and community involvement.
Code of Conduct and Equality
Bank of America expects good conduct and sound judgment as foundations of long-term success. We are an equal opportunities employer and do not discriminate on grounds of sex, gender identity, gender reassignment, marital status, race, religion or belief, political opinion, colour, nationality, ethnicity, age, sexual orientation, pregnancy or maternity, socio-economic background, dependants, or disability. Applications are reviewed based on skills, qualifications and experience. We monitor diversity to promote equality of opportunity and comply with applicable laws. Candidates may register preferences or adjustments during the recruitment process.
Client Outreach Business Support Manager in Belfast employer: Alliance & Leicester
Contact Detail:
Alliance & Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Outreach Business Support Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at Bank of America on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Outreach Business Support Manager role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching the latest trends in KYC and financial regulations. Show that you’re not just familiar with the basics but also aware of how these changes impact client outreach. We want to see your passion for the industry!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past work where you’ve tackled challenges, especially in governance or risk management. Be ready to share these stories during your interview to demonstrate your analytical thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Bank of America. Let’s get you that interview!
We think you need these skills to ace Client Outreach Business Support Manager in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Outreach Business Support Manager role. Highlight your relevant experience in governance, risk, and financial services to show us you’re the perfect fit!
Show Off Your Skills: Don’t hold back on showcasing your interpersonal skills and problem-solving abilities. We want to see how you can motivate and collaborate with others, so give us examples of when you've done this in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Alliance & Leicester
✨Know Your KYC
Familiarise yourself with the Know Your Client (KYC) processes and regulations. Understanding the importance of KYC in financial services will show your potential employer that you’re serious about compliance and client relationships.
✨Showcase Your Interpersonal Skills
Since this role requires excellent interpersonal skills, prepare examples of how you've successfully collaborated with teams or motivated others in previous roles. Be ready to discuss how you handle challenges while maintaining a positive attitude.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified process improvements or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Be Organised and Detail-Oriented
Prepare for the interview by organising your thoughts and materials. Bring a list of questions to ask about the role and the company. Show that you can manage competing priorities by discussing how you’ve successfully juggled multiple projects in the past.
