At a Glance
- Tasks: Deliver outstanding customer service and support home ownership customers with their queries.
- Company: Join a friendly and dedicated Leasehold team focused on making a difference.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Be part of a dynamic team in a busy, customer-focused environment.
- Why this job: Make a real impact on people's lives while developing your customer service skills.
- Qualifications: Experience in customer service, strong communication, and organisational skills required.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about delivering outstanding customer service and making a real difference to people’s lives? We’re looking for two Customer Experience Advisors to join our friendly and dedicated Leasehold team. You will deliver excellent customer service to our home ownership customers – which include leasehold owners and shared ownership owners. You will receive and respond to customer requests and enquiries over the phone, by e-mail and at times this may be face to face. You’ll play a vital role in ensuring every customer receives a positive experience, helping to resolve queries, manage requests and supporting our wider Housing Management services. You will also be a key part of the team, helping deliver key services such as on-boarding new customers, lease extensions, Right to Buy applications, Staircasing requests, leasehold and shared ownership repairs, setting up and managing direct debits and income recovery.
About you
We’re seeking someone who thrives in a busy, customer-focused environment and enjoys working as part of a team. You’ll bring:
- Experience in a customer service environment with excellent communication skills
- Strong organisational and administrative skills
- Confidence using Microsoft Office and in-house database systems
Customer Experience Advisor - Leasehold in Portishead employer: Alliance Homes Group
Join our dynamic Leasehold team as a Customer Experience Advisor, where your passion for outstanding customer service will truly shine. We pride ourselves on fostering a supportive work culture that values teamwork and personal growth, offering comprehensive training and development opportunities to help you excel in your role. Located in a vibrant community, we provide a fulfilling work environment that not only prioritises employee well-being but also allows you to make a meaningful impact in the lives of our home ownership customers.
