At a Glance
- Tasks: Engage with the community, solve problems, and ensure a clean, safe environment.
- Company: Join a purpose-led organisation dedicated to building strong communities.
- Benefits: Enjoy 25 days leave, health care cash plan, and learning opportunities.
- Other info: Flexible working options and a supportive, inclusive workplace culture.
- Why this job: Make a real difference in your neighbourhood while developing valuable skills.
- Qualifications: Great customer service skills; DIY or gardening experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Fixed Term until 31st March 2027, 37 hours per week. Are you someone who enjoys being out and about, meeting people and making a real difference in your community? We're looking for an enthusiastic and proactive Neighbourhoods Caretaker to join our team in this brand-new role. This is a fantastic opportunity for someone who enjoys working independently, solving problems and delivering great customer service while being out in our neighbourhoods every day.
As our Neighbourhoods Caretaker, no two days will be the same! You will be working out and about in our local community building relationships with customers and carrying out internal and external building checks, resolving issues as they occur. Whether you're chatting with residents, reporting repairs, carrying out minor handyperson tasks, supporting our garden tool hire pilot, or helping to keep communal areas clean and litter-free, you'll play a key role in creating places people are proud to call home.
About You
You will have great customer service and interpersonal skills. You will be proactive, practical and be able to demonstrate flexibility where needed. Gardening or DIY skills would be great, but a willingness to learn is just as important. Knowledge of Health & Safety or building management is a bonus, but we'll provide all the training and support you need to succeed. As this role involves travelling across our communities, a van will be provided so you'll need a full driving licence.
We review applications as they are received and may close the vacancy early, so apply today if you're interested in helping us build stronger, safer communities across North Somerset.
If you are an internal candidate and interested in this as a secondment, please speak to your line manager before applying as we will need to seek approval from your Head of Area for your application to be considered.
Our A-Game standards outline the behaviours we ask our colleagues to live by:
- We are all about the customer
- We are one team
- We are easy to do business with
- We are striving for excellence
- We are forward thinking
We’re committed to building a workforce that reflects the diversity of our customers and communities, and to creating an environment where colleagues can truly be themselves at work. Our colleagues consistently tell us we’re a great place to work through our colleague survey, which uses the internationally recognised Great Place to Work Trust Index.
We welcome applications from people of all backgrounds, identities and experiences. We are proud to be a Disability Confident Leader. As part of this, we guarantee that any individual with a disability will get an interview if they match the minimum essential criteria for the role.
The benefits include:
- 25 days annual leave plus bank holidays
- Your Alliance Day – a day off on your work anniversary
- Family Friendly Leave
- Enhanced Pension Scheme
- Health Care Cash Plan
- Learning and Development opportunities
- Discounts Portal
- Wellbeing Programme
- Make the Difference Day
- Employee Assistance Programme
Neighbourhoods Caretaker employer: Alliance Homes Group
Alliance Homes Group is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the vibrant community of Portishead. With a strong commitment to professional development, employees are encouraged to grow their skills and advance their careers while enjoying generous benefits such as 30 days of annual leave and private medical insurance. Joining our team means being part of a forward-thinking organisation dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhoods Caretaker
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alliance Homes Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alliance Homes Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Neighbourhoods Caretaker
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alliance Homes Group:Your cover letter is your chance to shine! Tell us why you want to work at Alliance Homes Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alliance Homes Group!
How to prepare for a job interview at Alliance Homes Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
