At a Glance
- Tasks: Join our Contact Team to provide top-notch customer service and resolve queries.
- Company: We create great living spaces and pride ourselves on exceptional customer care.
- Benefits: Enjoy potential career progression and a friendly team environment.
- Other info: Flexible working hours from 8am to 6pm, Monday to Friday.
- Why this job: Be part of a supportive culture that values your input and offers growth opportunities.
- Qualifications: Strong communication skills and IT literacy are essential; experience with the public is a plus.
The predicted salary is between 28800 - 43200 £ per year.
37 hours per week, working Monday to Friday between the hours of 8.00am - 6.00pm
We’re on the lookout for a new team member to join our amazing and welcoming Contact Team. We’re passionate about delivering excellent customer service, putting people first and helping make our communities places we can all be proud of.
You’ll be the first point of contact for our customers, helping resolve their queries and making sure we get things right from the start. You’ll also support with some administrative tasks, and at times you may help coordinate maintenance visits so our Home Repairs Team can continue providing high‑quality repairs.
This is a brilliant opportunity to make a real impact and explore future development and progression across the team and the wider organisation.
About You
Our Contact Team is made up of friendly, confident team players who communicate clearly, both over the phone and in writing.
You’ll have experience working with the public (not necessarily in a contact centre but this is preferred) and be able to stay calm, positive, and customer‑focused, even at busy times. We’re looking for someone proactive, quick-thinking, and solution‑focused.
Good IT skills are important too, as you’ll be working with several of our internal systems.
We’re reviewing applications and holding interviews as they come in, so if you are interested in the role – apply today!
Previous applicants in the past six months need not apply.
Alliance life
At Alliance, we create places our customers are proud to call home. Across more than 7,000 homes, our teams care deeply about the people and communities we support. We want our customers to feel they belong, feel safe and have the opportunity to thrive.
We’re a purpose-led organisation with a strong performance culture, where colleagues are supported to bring their best every day. We call this being on your A-Game, using the right mindset and skills to deliver great outcomes for customers, colleagues and stakeholders, with compassion and care.
Our A-Game standards outline the behaviours we ask our colleagues to live by:
• We are all about the customer
• We are one team
• We are easy to do business with
• We are striving for excellence
• We are forward thinking
Bring your authentic self
We’re committed to building a workforce that reflects the diversity of our customers and communities, and to creating an environment where colleagues can truly be themselves at work. Our colleagues consistently tell us we’re a great place to work through our colleague survey, which uses the internationally recognised Great Place to Work Trust Index.
We’re continuing to build an inclusive workplace where everyone has the opportunity to grow, succeed and be recognised for the great work they do.
We welcome applications from people of all backgrounds, identities and experiences.
We are proud to be a Disability Confident Leader. As part of this, we guarantee that any individual with a disability will get an interview if they match the minimum essential criteria for the role. We also adopt the same principles for members of the LGBTQ+ community or those from Global Majority backgrounds.
We want everyone to feel supported throughout the recruitment process, so please let us know if there’s anything we can do to help you showcase your talents. This could include adjustments relating to a disability or neurodiversity, such as dyslexia, or arranging interview times around childcare or caring responsibilities.
Our Agile Working
Depending on your role, you’ll have the flexibility to work from one of our office hubs, from home, or while out and about using one of our mobile hotspots.
We’ve invested in flexible workspaces and technology so you can work in a way that supports both your wellbeing and work/life balance. How this works in practice will always be considered alongside the needs of the business, our customers and your team.
Our head office in Portishead is located by the Marina, with free parking and easy access to shops, restaurants and supermarkets. Our offices in Portishead and Weston-super-Mare have both been newly refurbished, creating modern, collaborative and welcoming spaces to work.
If you need any support with your application, please call 03000 120120 or email askhr@alliancehomes.org.uk and we will be happy to help.
Our People Team reviews and acknowledges every application we receive, so please keep an eye on your inbox for updates (and check your spam folder just in case).
*dependant on role
The benefits
25 days annual leave plus bank holidays
Your Alliance Day – a day off on your work anniversary
Family
Friendly Leave
Enhanced Pension Scheme
Health Care
Cash Plan
Learning and Development opportunities
Discounts
Portal
Wellbeing
Programme
Make the
Difference Day
Employee
Assistance Programme
Customer Experience Advisor in Bristol employer: Alliance Homes Group
Alliance Homes Group is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the vibrant community of Portishead. With a strong commitment to professional development, employees are encouraged to grow their skills and advance their careers while enjoying generous benefits such as 30 days of annual leave and private medical insurance. Joining our team means being part of a forward-thinking organisation dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Bristol
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. During any interactions, whether in interviews or networking, demonstrate how your personal values align with ours to show you’re a great fit for the team.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlighting your problem-solving skills will be crucial, especially since this role requires quick thinking and initiative.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be interacting with customers regularly, being able to convey information clearly and effectively will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. A positive attitude can make a significant difference, especially in customer service roles where team dynamics are essential.
We think you need these skills to ace Customer Experience Advisor in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and communication skills. Use specific examples that demonstrate your ability to resolve queries and provide first-time right solutions.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your proactive approach to problem-solving. Mention your IT literacy skills and how they will help you in this role.
Highlight Teamwork Experience:Emphasise any previous roles where you worked as part of a team. This is important for the Contact Team, so include examples of how you contributed to team success and maintained high levels of service under pressure.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Alliance Homes Group
✨Showcase Your Communication Skills
As a Customer Experience Advisor, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from your past experiences where you successfully resolved customer queries.
✨Highlight Your Problem-Solving Abilities
This role requires quick thinking and proactive problem-solving. Think of specific instances where you've had to resolve issues under pressure. Discuss how you approached the situation and what the outcome was, showcasing your initiative and resourcefulness.
✨Familiarise Yourself with IT Systems
Since the role involves working with in-house databases, it's important to show your IT literacy. Brush up on any relevant software or systems you’ve used in the past. If you have experience with similar tools, be ready to discuss how you adapted to them.
✨Emphasise Teamwork and Collaboration
The Contact Team values team players, so be sure to highlight your ability to work well within a team. Share examples of how you've collaborated with colleagues to achieve common goals or improve customer service, demonstrating your friendly and approachable nature.
