At a Glance
- Tasks: Provide exceptional customer service and resolve queries for our valued customers.
- Company: Join a friendly team dedicated to creating great living spaces.
- Benefits: Gain exposure, career progression opportunities, and a supportive work environment.
- Other info: Dynamic role with potential for growth within the company.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and experience dealing with the public.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for new colleagues to join our amazing and friendly Contact Team! We pride ourselves on exceptional customer service, putting their needs at the heart of every decision we make and helping to create great places to live that our customers are proud to call home. You will be the point of contact for these customers, providing first‑time right solutions and resolving their queries alongside some admin related tasks. On occasion, you may be called upon to coordinate maintenance works in our homes, so our Home Repairs Team can continue to provide high quality repairs. With amazing opportunities to gain company exposure for your work, and lead onto potential progression opportunities within the team and Company.
About you: Our Contact Team are charismatic, team players with excellent communication skills, both oral and written. You will have experience of dealing with members of the public, although this does not have to be in a contact centre environment. You will also be able to maintain a high level of customer service, whilst working well under pressure. You will be a proactive person with an ability to use your own initiative when facing situations that need quick action problem solving. IT literacy skills are needed for this role as you will be working with a range of in‑house databases. We will be reviewing applications and interviewing candidates as they are received, therefore we would recommend submitting an application as soon as possible.
Customer Experience Advisor employer: Alliance Homes Group
Alliance Homes Group is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the vibrant community of Portishead. With a strong commitment to professional development, employees are encouraged to grow their skills and advance their careers while enjoying generous benefits such as 30 days of annual leave and private medical insurance. Joining our team means being part of a forward-thinking organisation dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alliance Homes Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alliance Homes Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alliance Homes Group:Your cover letter is your chance to shine! Tell us why you want to work at Alliance Homes Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alliance Homes Group!
How to prepare for a job interview at Alliance Homes Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
