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- Tasks: Provide exceptional customer service and resolve queries for our valued customers.
- Company: Join a friendly team dedicated to creating great living spaces.
- Benefits: Gain exposure, career progression opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and experience dealing with the public.
- Other info: Dynamic role with potential for growth within the company.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for new colleagues to join our amazing and friendly Contact Team! We pride ourselves on exceptional customer service, putting their needs at the heart of every decision we make and helping to create great places to live that our customers are proud to call home. You will be the point of contact for these customers, providing first‑time right solutions and resolving their queries alongside some admin related tasks. On occasion, you may be called upon to coordinate maintenance works in our homes, so our Home Repairs Team can continue to provide high quality repairs. With amazing opportunities to gain company exposure for your work, and lead onto potential progression opportunities within the team and Company.
About you: Our Contact Team are charismatic, team players with excellent communication skills, both oral and written. You will have experience of dealing with members of the public, although this does not have to be in a contact centre environment. You will also be able to maintain a high level of customer service, whilst working well under pressure. You will be a proactive person with an ability to use your own initiative when facing situations that need quick action problem solving. IT literacy skills are needed for this role as you will be working with a range of in‑house databases. We will be reviewing applications and interviewing candidates as they are received, therefore we would recommend submitting an application as soon as possible.
Customer Experience Advisor employer: Alliance Homes Group
Contact Detail:
Alliance Homes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your cover letter.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, role-play common scenarios with a friend. This will help you feel more confident during interviews and show off your charisma.
✨Tip Number 3
Be proactive! Think of examples from your past experiences where you solved problems quickly. This will demonstrate your initiative and ability to handle pressure, which is key for the Customer Experience Advisor role.
✨Tip Number 4
Don’t wait around! We’re reviewing applications as they come in, so get your application in through our website ASAP. The sooner you apply, the better your chances of landing that interview!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've put customers first in your previous roles, so share specific examples that demonstrate your ability to resolve queries and provide solutions.
Be Charismatic and Personable: Since we’re all about creating a friendly atmosphere, let your personality shine through in your application. Use a conversational tone and don’t be afraid to show us your enthusiasm for the role and the team!
Tailor Your Application: Take the time to customise your application to match the job description. Mention your IT skills and any relevant experience with databases, as well as your ability to work under pressure. This shows us you’ve done your homework and are genuinely interested.
Apply Early!: We review applications on a rolling basis, so don’t wait around! Get your application in through our website as soon as you can to increase your chances of landing an interview with us.
How to prepare for a job interview at Alliance Homes Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of exceptional customer service. Be ready to share examples of how you've put customers first in previous roles, even if they weren't in a contact centre. This shows you understand the importance of customer satisfaction.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you can convey your ideas effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've had to think on your feet and resolve issues quickly. Highlight your proactive approach and how you used your initiative to find solutions, as this will resonate well with the interviewers.
✨Familiarise Yourself with IT Tools
Since you'll be working with in-house databases, it’s a good idea to brush up on your IT skills. If you have experience with similar systems, be sure to mention it. If not, show your willingness to learn and adapt to new technologies.
