Community Safety Officer

21 hours per week - Actual Salary: £20,703.73 per annum. We're looking for a Community Safety Officer to help create safe, sustainable communities where customers are proud to live.

You'll manage anti-social behaviour (ASB) cases from initial assessment through to resolution, carrying out investigations, gathering evidence, preparing witness statements, and supporting legal action where required. You'll work closely with both those affected by ASB and those responsible, helping to achieve positive and lasting outcomes. You'll also represent Alliance Homes in partnership meetings and, where appropriate, County Court proceedings.

Our Housing team is collaborative, supportive, and committed to delivering excellent services for our customers, with plenty of opportunities for learning and development.

About You

We're keen to hear from candidates with experience in ASB, social housing, tenancy management, community safety, or other customer-focused roles with transferable skills. You'll be a confident communicator with strong problem-solving and negotiation skills, able to build positive relationships, manage challenging situations, and provide an excellent customer experience. You'll work proactively, show empathy, and put customers at the heart of what you do.

The successful candidate will be subject to a satisfactory Enhanced DBS check. As this role involves travelling across our communities, you'll need a full driving licence and access to a vehicle or an alternative means of transport that enables you to meet the requirements of the role.

We review applications as they are received and may close the vacancy early, so apply today if you're interested in helping us build stronger, safer communities across North Somerset.

Our A-Game standards outline the behaviours we ask our colleagues to live by:

• We are all about the customer
• We are one team
• We are easy to do business with
• We are striving for excellence
• We are forward thinking

Bring your authentic self

We’re committed to building a workforce that reflects the diversity of our customers and communities, and to creating an environment where colleagues can truly be themselves at work. Our colleagues consistently tell us we’re a great place to work through our colleague survey, which uses the internationally recognised Great Place to Work Trust Index.

We’re continuing to build an inclusive workplace where everyone has the opportunity to grow, succeed and be recognised for the great work they do. We welcome applications from people of all backgrounds, identities and experiences. We are proud to be a Disability Confident Leader. As part of this, we guarantee that any individual with a disability will get an interview if they match the minimum essential criteria for the role. We also adopt the same principles for members of the LGBTQ+ community or those from Global Majority backgrounds. We want everyone to feel supported throughout the recruitment process, so please let us know if there’s anything we can do to help you showcase your talents.

Our Agile Working

Depending on your role, you’ll have the flexibility to work from one of our office hubs, from home, or while out and about using one of our mobile hotspots. We’ve invested in flexible workspaces and technology so you can work in a way that supports both your wellbeing and work/life balance. How this works in practice will always be considered alongside the needs of the business, our customers and your team.

The benefits include:

• 25 days annual leave plus bank holidays
• Your Alliance Day – a day off on your work anniversary
• Family Friendly Leave
• Enhanced Pension Scheme
• Health Care Cash Plan
• Learning and Development opportunities
• Discounts Portal
• Wellbeing Programme
• Make the Difference Day
• Employee Assistance Programme