Tenancy Officer - Environmental in Bristol

Fixed Term until 31st March 2027. 37 hours per week. We have an exciting opportunity for an experienced housing professional to join our team. You'll build strong relationships with customers, providing dedicated capacity to improve environmental standards across our neighbourhoods whilst also taking on other Tenancy management responsibilities.

You will have a particular focus on communal areas, cleaning arrangements, grounds maintenance, contracts, estate inspections, service charge reviews and customer satisfaction. This will directly support our Neighbourhood strategy themes of Clean, Green, Well Managed, Proud and Connected. You will also get the chance to strengthen data-led decision making by using customer insight and feedback to ensure resources are targeted to the areas of greatest need. This is a fantastic role for someone looking for that next step in their Housing Career and wanting to bring a fresh approach to a new position.

About You

You'll have experience in Housing Management, particularly and a good understanding of housing and environmental legislation, policy, and practice. You'll be a confident communicator who can explain tenancy responsibilities clearly and respond to customers and stakeholders with professionalism, tact, and empathy. Well organised and able to work independently, you'll be comfortable managing a varied workload and building effective relationships across teams to achieve positive outcomes for customers and communities.

The successful candidate will be subject to a satisfactory Enhanced DBS check. As this role involves travelling across our communities, you'll need a full driving licence and access to a vehicle or an alternative means of transport that enables you to meet the requirements of the role.

We review applications as they are received and may close the vacancy early, so apply today if you're interested in helping us build stronger, safer communities across North Somerset.

If you are an internal candidate and interested in this as a secondment, please speak to your line manager before applying as we will need to seek approval from your Head of Area for your application to be considered.

Our A-Game standards outline the behaviours we ask our colleagues to live by:

• We are all about the customer
• We are one team
• We are easy to do business with
• We are striving for excellence
• We are forward thinking

We’re committed to building a workforce that reflects the diversity of our customers and communities, and to creating an environment where colleagues can truly be themselves at work. Our colleagues consistently tell us we’re a great place to work through our colleague survey, which uses the internationally recognised Great Place to Work Trust Index.

We’re continuing to build an inclusive workplace where everyone has the opportunity to grow, succeed and be recognised for the great work they do. We welcome applications from people of all backgrounds, identities and experiences. We are proud to be a Disability Confident Leader. As part of this, we guarantee that any individual with a disability will get an interview if they match the minimum essential criteria for the role.

We also adopt the same principles for members of the LGBTQ+ community or those from Global Majority backgrounds. We want everyone to feel supported throughout the recruitment process, so please let us know if there’s anything we can do to help you showcase your talents. This could include adjustments relating to a disability or neurodiversity, such as dyslexia, or arranging interview times around childcare or caring responsibilities.

Our Agile Working

Depending on your role, you’ll have the flexibility to work from one of our office hubs, from home, or while out and about using one of our mobile hotspots. We’ve invested in flexible workspaces and technology so you can work in a way that supports both your wellbeing and work/life balance. How this works in practice will always be considered alongside the needs of the business, our customers and your team.

Our head office in Portishead is located by the Marina, with free parking and easy access to shops, restaurants and supermarkets. Our offices in Portishead and Weston-super-Mare have both been newly refurbished, creating modern, collaborative and welcoming spaces to work.

If you need any support with your application, please call 03000 120120 or email askhr@alliancehomes.org.uk and we will be happy to help. Our People Team reviews and acknowledges every application we receive, so please keep an eye on your inbox for updates (and check your spam folder just in case).

The benefits

• 25 days annual leave plus bank holidays
• Your Alliance Day – a day off on your work anniversary
• Family Friendly Leave
• Enhanced Pension Scheme
• Health Care Cash Plan
• Learning and Development opportunities
• Discounts Portal
• Wellbeing Programme
• Make the Difference Day
• Employee Assistance Programme