Customer Experience Advisor - Neighbourhoods Team in Bristol

37 hours per week, 1 contract until 31st March 2027. We are looking for individuals to join our Housing Services team as our next Customer Experience Advisors within our Neighbourhood Services Team to take a range of enquiries and give assistance to our customers. Managing both internal and external calls to customers regarding Neighbourhood enquiries including anti-social behaviour, mutual exchanges, messy gardens, and compliance. You will communicate effectively, act quickly, and professionally resolve them. You will get the opportunity to support the team by being the first point of contact to customers. The role includes supporting our reception function at Tamar Court, Worle.

This is a great opportunity to take that next step in your customer service career and learn new skills within the Neighbourhoods Team in a supportive team environment.

About You: A natural communicator, you can communicate with a wide range of people in a clear and concise manner. With experience of working in a customer-focused/service environment, you will also have high levels of IT literacy and have a flexible approach to supporting your colleagues. We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now. If you are an internal candidate and interested in this as a secondment, please speak to your line manager before applying as we will need to seek approval from your Head of Area for your application to be considered. Previous applicants need not apply.

Alliance Life: At Alliance, we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 7,000+ homes. We want our customers to belong, feel safe, and thrive in a successful community. We are a purpose-led business with a performance culture, where every colleague has the right mindset and skill set to be on their A-Game, driving the right outcomes for customers, colleagues, and stakeholders with compassion and care.

• We are all about the customer
• We are one team
• We are easy to do business with
• We are striving for excellence
• We are forward thinking

We want you to bring your authentic self. Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. Our colleagues tell us we are a great place to work through our colleague’s survey that uses the internationally recognised Great Place to Work Trust Index. We continue to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for striving for excellence for themselves and our customers. We welcome applications from a diverse range of talented individuals who can help us reach this goal. We are proud to be a Disability Confident Leader. As part of this, we guarantee that any individual with a disability will get an interview if they match the minimum essential criteria for the role. We also adopt the same principles for members of the LGBTQ+ community or those from Global Majority backgrounds. We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g. dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few).

Our Agile Working: We have the flexibility to work from one of our office hubs, our homes, or by connecting to a hotspot if you’re out and about (dependent on your role). We’ve created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance. How it works for you will always be considered in relation to the needs of the business, our customers, and your team. Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to shops, restaurants, and supermarkets. Both our offices in Portishead and Weston-Super-Mare are newly refurbished offering a modern ‘agile’ and collaborative working environment.

If you need any support with your application, please call 03000120120 or email askhr@alliancehomes.org.uk and we will be happy to help. Our People Team review and acknowledge every application we receive. Please look out for a response to your application in your inbox (this may go into your spam folder).

The benefits:

• 25 days annual leave plus bank holidays
• Your Alliance Day – a day off on your work anniversary
• Family Friendly Leave
• Enhanced Pension Scheme
• Health Care Cash Plan
• Learning and Development opportunities
• Discounts Portal
• Wellbeing Programme
• Make the Difference Day
• Employee Assistance Programme