WSO Manager (Warehouse Systems for Operations)

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We have a great opportunity to make a real difference to go-live in our new Central Logistics Centre (CLC) in Birmingham. The primary job purpose of a Warehouse Systems for Operations Manager (WSO) within a Manhattan WMS solution is to play a key role in supporting the efficient and accurate management of the warehouse operating system. The WSO is responsible for utilizing technology, equipment and collaborating with the warehouse team to meet customer demands, optimize workflows, and uphold the highest standards of productivity, quality and compliance. This role will transition as the project progresses to being site based in the Birmingham area.

Principal Accountabilities:

• Manages, performs, and coordinates Service Centre tasks related to go-live preparation, including but not limited to site prep, configuration, testing, training, cut-over planning, and go-live support.
• Responsible for the consistent utilization and performance of the WSO applications. Ensures that system activities are getting completed in a timely manner; includes, but not limited to: work tasks completed using standard processes, system, process or data exceptions are identified and resolved, routine data or configuration maintenance.
• Provides ongoing functional and system support, acting as first level support for Service Centres, including, but not limited to, periodic after-hours support, routine on-site visits to other sites within the network.
• Owner of site-specific documentation such as operations guide, system configuration, issue tracking and change control. Complies with all appropriate policies, procedures, safety rules and regulations.
• Responsible for set-up and utilization of system enhancements, functionality, reports/queries, and processes.
• Provides on-going leadership and training to Service Centre management on work processes and functionality.

We have an array of benefits to suit your lifestyle including: Competitive Salary, Discretionary On Target Bonus, Car Allowance, Private Medical Cover, Employee Assistance Programme, Perks at Work with discounts in various retailers, Access to Mental Health First Aiders, Generous Contributory Pension Scheme after 3-month service, Cycle to Work Scheme, Service Based Holidays, Career Development and up to two paid Volunteer days per calendar year.

Knowledge, Skills and Experience Required:

• Detailed understanding of WMS configuration and functionality within a complex and/or automated environment.
• Demonstrated strong aptitude for WMS configuration and application functionality.
• Demonstrated understanding of how complex integrated systems interact to impact business results.
• Demonstrated excellent analytical and problem-solving skills, including root cause analysis; ability to prove root cause through factual data analysis.
• Familiarity with reporting tools.
• Strong organizational skills; attention to detail.
• Ability to resolve issues effectively and efficiently and prevent reoccurrence.
• Strong written, verbal, and interpersonal communication skills.
• Ability to articulate technical concepts to operational associates in simplified terms.
• Demonstrated ability to plan and manage projects.
• Ability to work independently with minimal direct supervision.
• Strong decision-making skills.
• Strong proficiency with MS Office suite of products, especially Excel or Access.
• Ability to plan and conduct effective meetings.
• Ability to train, motivate and direct the work of others from both an on-site and remote capacity.