Warehouse Shift Manager

Department: Warehouse

Location: CR9 0DB

Hours/Shifts: 40 hrs per week 07:30 – 15:30 Monday to Friday

Salary: £40,000, rising to £42,000 after probation

Job Purpose

Plan and expedite the effective and efficient control of the warehouse and dispatch operations (i.e. pick, pack and dispatch activities but not physical distribution) within a shift environment in line with budgetary targets and within corporate guidelines.

Responsibilities

• Lead a team of 45–60 outbound colleagues, ensuring smooth daily operations.
• Create and implement a daily resourcing plan for optimal operational output, delivering planned customer orders within cost.
• Ensure the shift operates according to contractual obligations by providing day‑to‑day guidance to team members, monitoring compliance to GDP, standard operating procedures and turnaround times, and ensuring adherence to quality expectations.
• Conduct both formal and informal feedback discussions with colleagues, including regular one‑on‑one discussions and yearly performance reviews.
• Drive program performance by establishing performance metrics and goals; provide ongoing coaching and feedback to reinforce and address performance.
• Analyse quality and performance reports for trends, make process improvements, provide coaching or retraining where needed.
• Translate and oversee organizational strategies for assigned goals.
• Manage the resolution of customer issues and ensure appropriate follow‑up is done to manage customer relationships.
• Collaborate across various groups on program projects, new service line implementations.
• Manage and administer program policies and procedures.
• Collaborate with the Compliance team on program audits, address audit findings and implement corrective action.
• Oversee and coordinate multiple work streams simultaneously.
• Adapt quickly to changing priorities and business needs.

Competencies

• Coaching – Providing timely guidance and feedback to help others strengthen specific knowledge or skill areas.
• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience.
• Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities.
• Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles to reduce tension.
• Stress Tolerance – Maintaining stable performance under pressure or opposition; handling stress in a manner acceptable to others.
• Technical/Professional Knowledge – Having achieved a satisfactory level of technical and professional skill or knowledge in position‑related areas.
• Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks.

Requirements

• Previous experience managing team leaders as direct reports.
• Previous experience managing departmental costs.

Key Working Relationships

• Service Centre management and colleagues.
• Regional personnel.
• External customers.

Level of Decision Making

• Make recommendations for the improvement of processes and procedures.
• Implement corporate processes and procedures consistently in line with company requirements.
• Make recommendations for improvements in area of responsibility.
• Work with management colleagues to develop a culture of continuous improvement across the Service Centre and make recommendations to the Service Centre Manager.

Additional Information

• All management roles within the Service Centre will need to be on call for emergency orders.
• All management roles within the Service Centre will need to participate in a weekend working rota.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodation requests will not be returned.