Team Leader in Newcastle upon Tyne

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

• Location: Newcastle‑upon‑Tyne
• Salary: £28,108.08 per annum
• Shift Pattern: Monday to Friday, 3 pm–11 pm, plus 1 in 4 Sundays (7 am–1 pm)
• Position: Warehouse Team Leader – Outbound
• Department: Alliance Healthcare (Cencora wholesale distribution services in Europe)

Key Accountabilities

• Ensure that agreed productivity rates are achieved and labour costs fall within agreed targets, relating to the number of SKUs and lines processed.
• Use IT, Manhattan, Knapp, and manual aids to monitor staff performance in areas of productivity and accuracy in relation to agreed targets in SKU and line movement.
• Assist the management team within the disciplinary process by completing investigations or taking minutes when required.
• Keep damages below the agreed levels (aiming for no damaged stock).
• Keep missing orders/stock within agreed targets.
• Organise staff and ensure they maintain the agreed level of performance throughout the shift.
• Ensure all return‑to‑work forms are completed within the correct time scale.
• Follow fully with H&S regulations and ensure all staff comply.
• Ensure all 121s are completed within the agreed time scale.
• Attend training and develop relevant knowledge and skills.

Operating Standards

• Liaise with other team members within the site to ensure smooth workflow through the warehouse.
• Ensure all staff keep their areas of responsibility housekeeping to the agreed standards at all times.
• Ensure all stock/returns have been put away to the correct location each day.
• Ensure all documentation is presented to each manager on completion of the shift.
• Responsible for completion of team sheets.

Competencies

• Building Customer Loyalty – Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Contributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.
• Initiating Action – Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Safety Awareness – Being aware of conditions that affect employee safety.

Communication

• Ensuring leadership and motivation is given through regular daily and weekly team brief to staff.
• Ensuring routine and regular liaison with fellow team leaders.

Training and Development

• Effectively carrying out training and development of all staff.

Essential

• Good communication skills – both written and verbal.
• Site knowledge and inter departmental understanding.
• One‑to‑one process.
• Return to work process.
• Good level of numeracy.
• Organisational skills.
• Training skills.
• Health and Safety requirements within a warehouse environment.

Desirable

• IT literate.
• Product Knowledge.
• Security Process.
• Time management.

Key Dimensions

• Up to 30 employees.
• Level of Decision Making: Basic level of decision making to enable the smooth running of their relevant departments.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodation requests will not be returned.