Senior IT Business Analyst in London

This role is part of Cencora's wholesale distribution services in Europe, operating through our Alliance Healthcare business. The Senior Business Analyst will act as a bridge between business stakeholders and technical teams, ensuring technology solutions align with business needs and goals.

Key Responsibilities

• Engage in the early scoping phase of new projects, gathering high‐level requirements and business benefits to shape the solution and inform the business case.
• Plan for and facilitate structured requirements workshops with the business to elicit and document requirements.
• Actively engage with solution architects, product leads, and technical teams to document functional requirements and support product delivery.
• Translate business requirements into Epics, Features, and User Stories with detailed acceptance criteria in a requirement management tool, tracking and baselining requirements.
• Ensure all deliveries across project and product teams are driven by baselined user stories and that the customer has understood and accepted the documented requirements.
• Develop and maintain As‐Is and To‐Be process flow diagrams, story‐mapping diagrams, wireframes, and other documentation to support project objectives and stakeholder communication.
• Support system testing efforts by defining detailed acceptance criteria, validating test cases, and ensuring alignment with business and functional requirements.
• Support business acceptance by drafting UAT plans and coordinating the user acceptance testing phase.
• Enable business rollout by drafting training material and conducting user training when required.
• Continuously develop personal and technical skills to deliver high‐quality services for business analysis.
• Enhance the IT team's service delivery through active participation and improvement initiatives.
• Produce all relevant documentation to agreed AHUK standards for the service, ensuring structured management of all processes and technical information.
• Share expertise with the Business Analyst team and contribute to the BA Centre of Excellence.
• Ensure all work is a supported service within an agreed SLA or part of an approved project sanctioned by a product team.

Qualifications & Experience

• Bachelor's degree in information systems, computer science, or a related field, or equivalent.
• Preference for International Diploma in Business Analysis (BCS) or CBAP (IIBA) certifications (or equivalent).
• Demonstrated experience as a Business Analyst, with at least 2 years in a Senior Business Analyst role.
• Proven experience working in an Agile/Scrum environment within IT, with preference for Scaled Agile Framework certifications.
• Experience in Pharmaceutical Distribution, Logistics Operations, Transport, or Supply Chain is advantageous.
• Prior experience with Microlise, Manhattan Active, or Knapp applications is preferred.
• Strong interpersonal and communication skills, capable of collaborating effectively with technical and non‐technical stakeholders.
• Ability to manage conflict and build successful relationships across stakeholder groups.
• Adaptable and flexible, thriving in a dynamic, fast‐paced environment and embracing change.
• Excellent multitasking skills and ability to prioritize work across multiple projects.
• Experience facilitating workshops, meetings, and Agile ceremonies to drive alignment and decision‐making.
• Experience delivering technical solutions based on user stories and business requirements in a small team.
• Expertise in requirements elicitation, analysis, and documentation, focused on delivering business‐focussed technical solutions to agreed and tested standards.
• Strong experience delivering Epics, Features, and User Stories with detailed acceptance criteria, flow diagrams, wireframes, and data diagrams for mobile and desktop applications.
• In‐depth knowledge of Agile principles, frameworks, and tools (e.g., Scrum, Kanban, SAFe).
• Familiarity with tools such as Jira, Confluence, Azure DevOps, or similar.
• Experience working in a challenging and complex global, matrix‐based organisation.
• Experience managing suppliers to ensure specified SLAs are met.
• Willingness to travel to other Alliance Healthcare UK service centres on a monthly basis.

Benefits

• Opportunity to work in a company that directly impacts health worldwide.
• Exposure to significant product volumes (650 million units per year, 2.3 million units per day).
• Collaboration in a team solving company‐wide issues.
• Chance to implement creative ideas and solutions for complex challenges.
• Participation in transforming IT delivery from Waterfall to Agile.