At a Glance
- Tasks: Support customers with queries, order updates, and issue resolution.
- Company: Join Cencora, a leading supplier of surgical appliances in the UK.
- Benefits: Enjoy a competitive salary, annual bonus, and 20 days holiday.
- Other info: Work in a supportive team environment with structured training and hybrid options.
- Why this job: Be the first point of contact and make a real difference in customer experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 22000 - 26000 € per year.
This role is in support of NWOS, a Cencora business offering the supply for surgical appliances in the UK. We’re looking for a Customer Service Advisor to join our team in Leigh, supporting customers with queries, order updates, and issue resolution. You’ll be the first point of contact, working closely with internal teams and external partners to deliver a smooth, reliable service and a great customer experience.
Location: Leigh, WN7
Fixed Term Contract until July 2027
Key Responsibilities
- Respond to customer queries via phone and email
- Track orders and provide updates to customers
- Resolve issues quickly, including delivery and order queries
- Liaise with internal teams and external carriers
- Amend orders while minimising disruption
- Maintain accurate records across internal systems
- Handle complaints calmly and professionally
- Support service levels and team targets
About You
- Previous customer service experience
- Strong communication skills
- Calm under pressure and solution-focused
- Organised with good attention to detail
- Confident using IT systems
- Positive, team-oriented approach
Working Pattern
- Monday to Friday 9:00am – 5:30pm (1-hour lunch)
- 37.5 hours per week
- Full-time on-site during probation, then hybrid
What You’ll Get
- Annual company bonus scheme
- 20 days holiday + bank holidays
- Structured training and ongoing development
- Supportive team environment
Customer Service Advisor in Leigh employer: Alliance Healthcare
Cencora is an exceptional employer, offering a supportive team environment in Leigh where you can thrive as a Customer Service Advisor. With structured training, ongoing development opportunities, and a commitment to equal employment, we ensure that our employees feel valued and empowered. Enjoy a competitive annual bonus scheme and a healthy work-life balance with a hybrid working model after probation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leigh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cencora and NWOS. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Customer Service Advisor, you'll need to demonstrate how you can effectively communicate with customers and internal teams.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Leigh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous customer service experience and how it aligns with the responsibilities mentioned in the job description.
Showcase Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. Give examples of how you've effectively communicated with customers or resolved issues in the past.
Be Solution-Focused:Demonstrate your ability to stay calm under pressure and focus on solutions. Share specific instances where you’ve successfully resolved customer queries or complaints to show that you can handle challenges effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Alliance Healthcare
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled queries and resolved issues in the past. Think of specific examples that showcase your strong communication skills and calmness under pressure.
✨Familiarise Yourself with the Company
Do a bit of research on Cencora and NWOS. Understand their services, especially around surgical appliances. This will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Prepare for Common Scenarios
Anticipate questions about handling difficult customers or resolving order issues. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills and attention to detail.
✨Show Your Team Spirit
Since this role involves liaising with internal teams and external partners, be ready to discuss how you work collaboratively. Share examples of how you've contributed to team goals and supported your colleagues in previous roles.
