At a Glance
- Tasks: Lead a dynamic team in a fast-paced healthcare distribution centre.
- Company: Join Cencora, a company dedicated to creating healthier futures.
- Benefits: Up to £80,000 salary, bonus, car allowance, and generous holiday.
- Other info: Opportunity for career growth and to influence the future of healthcare.
- Why this job: Make a real difference in health while shaping a positive workplace culture.
- Qualifications: Proven leadership experience in fast-paced environments and strong communication skills.
The predicted salary is between 64000 - 96000 £ per year.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
- Location: Leeds
- Salary: Up to £80,000 + bonus + car allowance + excellent benefits
- Hours: 40 hours per week
- Team Size: Approx. 160 colleagues
We’re looking for an inspiring and people‑focused Service Centre General Manager to lead our Leeds operation, a fast‑paced, highly regulated healthcare distribution site delivering twice‑daily service to our customers. This is a role for a leader who believes in trust, empowerment, team development and creating a culture where people feel safe to innovate and try new things. You will shape the future of the Service Centre by building capability, developing your leadership team, and ensuring succession planning is firmly embedded.
The Opportunity
As the General Manager, you will own the smooth, safe, and compliant running of the Leeds Service Centre. Through your leadership team, you will guide approximately 160 colleagues, driving exceptional service performance while nurturing a culture that values learning, inclusivity, and continuous improvement. You’ll act as the designated Responsible Person for the site and ensure that all operations meet GDP, MHRA, Home Office and other regulatory standards.
Key Responsibilities
- Leadership & Culture
- Provide strong, visible, people‑centric leadership across the site.
- Build a culture rooted in trust, collaboration, and empowerment.
- Develop capability across all levels, driving succession planning and long‑term talent growth.
- Champion engagement, DE&I, and open communication that enables every colleague to feel valued and included.
- Encourage learning, experimenting, and trying new approaches in a safe, supported way.
- Operational Excellence
- Ensure the safe, legal, and compliant operation of the Service Centre, leading with a “Target Zero” mindset.
- Oversee daily operations to deliver high‑quality, on‑time healthcare product distribution.
- Monitor KPIs across service, EHS, compliance, productivity, and cost, taking action to reverse underperformance.
- Drive Continuous Improvement across the site to enhance efficiency and service levels.
- Ensure optimal headcount planning across all departments.
- Regulatory & Compliance
- Act as the designated Responsible Person for Good Distribution Practice (full training provided).
- Maintain compliance with GDP, MHRA, Home Office, ICO and other regulatory bodies.
- Uphold and advance ESG and safety culture initiatives.
- Serve as site contact for regulatory authorities.
- Collaboration & Customer Focus
- Build strong relationships with sales, commercial, customer service and other internal teams.
- Support customer visits, using data‑driven insight to prioritise site activity and service improvements.
- Own the resolution of all Service Centre‑related customer complaints.
- Contribute to commercial development and future growth planning.
- Inventory, Data & Systems
- Maintain high levels of inventory accuracy and stock integrity.
- Work closely with purchasing and commercial teams to ensure effective flow of inventory.
- Use Excel confidently to analyze performance and support decision‑making.
- Utilize the Manhattan Warehouse Management System to maintain operational control.
About You
- A natural leader who builds trust and brings out the best in others.
- Passionate about coaching, developing talent and nurturing future leaders.
- Someone who drives a positive workplace culture where people are empowered.
- Experienced in managing large teams in a fast‑paced, customer‑focused environment.
- Confident with Excel and familiar with Manhattan WMS (or keen to learn).
- Strong in communication, commercially aware, and solutions‑driven.
- Comfortable balancing operational accountability with strategic thinking.
- Experienced in operational compliance (GDP/MHRA/Home Office standards).
What’s in It for You?
- Salary up to £80,000
- Bonus scheme
- Car allowance
- Generous pension contributions
- Private healthcare
- 25 days holiday (increasing with service)
- Opportunity to influence culture, lead change, and make a real difference
- A role with autonomy, trust, and the space to shape the site’s future
What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.
Service Centre General Manager in Leeds employer: Alliance Healthcare
Cencora is an exceptional employer that prioritises the well-being and development of its team members, fostering a culture of trust, empowerment, and inclusivity. Located in Leeds, this role offers competitive benefits including a salary of up to £80,000, a bonus scheme, and generous holiday allowances, all while providing the opportunity to lead a dedicated team in a fast-paced healthcare environment where innovation and continuous improvement are encouraged. Join us to make a meaningful impact on the lives of people and animals, while enjoying a supportive workplace that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre General Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Cencora's values and culture. Think about how your leadership style aligns with their focus on trust and empowerment. Show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience managing large teams and driving operational excellence can benefit the Leeds Service Centre. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cencora family and making a difference in healthcare.
We think you need these skills to ace Service Centre General Manager in Leeds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with our mission of creating healthier futures. Share why you’re excited about leading a team in a fast-paced healthcare environment.
Tailor Your CV:Make sure your CV is tailored to the Service Centre General Manager position. Highlight your leadership experience and any relevant achievements that demonstrate your ability to drive operational excellence and foster a positive workplace culture. We love seeing how you’ve made an impact in previous roles!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to showcase your skills and experiences without fluff!
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it’s the best way to ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Alliance Healthcare
✨Know the Company Inside Out
Before your interview, take some time to research Cencora and its mission. Understand their commitment to creating healthier futures and how they operate within the healthcare distribution sector. This knowledge will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Style
As a Service Centre General Manager, your leadership approach is crucial. Be prepared to discuss your experience in building trust and empowering teams. Share specific examples of how you've developed talent and fostered a positive workplace culture, as this aligns perfectly with what Cencora is looking for.
✨Prepare for Compliance Questions
Given the regulatory nature of the role, brush up on Good Distribution Practice (GDP) and other relevant compliance standards. Be ready to discuss how you've ensured operational compliance in previous roles and how you would maintain these standards at Cencora.
✨Demonstrate Data-Driven Decision Making
Cencora values data-driven insights, so be prepared to talk about your experience with performance analysis and using tools like Excel. Highlight how you've used data to improve service levels or operational efficiency in past positions, showcasing your analytical skills and strategic thinking.
