At a Glance
- Tasks: Support healthcare customers by processing orders and resolving queries with a friendly approach.
- Company: Join Alloga UK, part of Cencora, a vital player in healthcare.
- Benefits: Earn £28,500, enjoy weekdays only, and receive full training.
- Other info: Dynamic team environment with opportunities for growth and support.
- Why this job: Make a real difference in patient outcomes while developing your career.
- Qualifications: Customer service experience preferred but not essential; strong communication skills needed.
The predicted salary is between 28500 - 28500 £ per year.
Location: South Normanton, Derbyshire
Salary: £28,500 per annum
Hours: 40 hours per week, Monday–Friday (rotating shifts between 8:30am–5:30pm)
About The Role
We’re looking for a Customer Care Advisor to join our friendly and experienced team at Alloga UK, part of Cencora. This role sits at the heart of our operation, supporting healthcare customers and partners by ensuring orders are processed accurately and queries are resolved smoothly.
What You’ll Be Doing
- Handling customer queries via phone and email, providing clear, professional support
- Processing customer orders accurately and within agreed timescales
- Working closely with warehouse, finance, and internal teams to resolve issues
- Managing inboxes and keeping customers updated on order progress
- Dealing with urgent or special order requests calmly and efficiently
- Producing routine reports and supporting customer account activity
You won’t be expected to know everything on day one – full training is provided, and you’ll be supported by experienced colleagues and team leaders.
What We’re Looking For
- Previous experience in customer service, admin or order processing (preferred, not essential)
- Confident communication skills, both written and over the phone
- Good attention to detail and basic numeracy skills
- Comfortable using computer systems and email
- Able to prioritise tasks and stay organised in a busy environment
- A positive, team‑focused approach
What You’ll Get In Return
- Competitive salary of £28,500
- Monday–Friday working pattern – no weekends
- Full training and ongoing support
- Opportunities to develop and progress within a growing healthcare business
- The chance to work for a company that plays a vital role in improving patient outcomes across the UK
Customer Care Advisor (Alloga) employer: Alliance Healthcare
At Alloga UK, part of Cencora, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work environment in South Normanton, Derbyshire. Our commitment to employee growth is evident through comprehensive training and development opportunities, ensuring that our Customer Care Advisors are well-equipped to excel in their roles while contributing to the vital healthcare services we provide. With a competitive salary, a Monday to Friday working pattern, and a focus on improving patient outcomes, we offer a meaningful and rewarding career for those looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor (Alloga)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Alloga and Cencora. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your problem-solving skills effectively.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, they’re looking for someone who can handle queries professionally, so let your personality shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Alloga.
We think you need these skills to ace Customer Care Advisor (Alloga)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight any relevant experience in customer service or order processing, and show us how your skills match what we're looking for!
Show Off Your Communication Skills:Since you'll be handling customer queries via phone and email, it's crucial to demonstrate your confident communication skills. Use clear and professional language in your written application to give us a taste of how you’ll interact with our customers.
Attention to Detail is Key:We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This shows us that you can handle the accuracy required when processing orders and managing customer queries.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Alliance Healthcare
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Care Advisor does at Alloga. Familiarise yourself with their operations, especially how they handle customer queries and process orders. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires clear communication, practice answering common interview questions out loud. You could even role-play with a friend or family member. Focus on being concise and professional, as you'll need to demonstrate these skills during the interview.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in an order or ensuring a customer received the right information, these stories will highlight your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics or training processes. This shows that you're engaged and eager to learn more about how you can contribute to Alloga's success.
