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For Companies At a Glance
- Tasks: Be the first point of contact for customers, providing exceptional service and support.
- Company: Join Cencora, a leader in pharmaceutical solutions dedicated to improving lives.
- Benefits: Enjoy full-time hours with potential perks tailored to local market practices.
- Why this job: Make a real difference in health while working in a supportive and innovative environment.
- Qualifications: Previous customer service experience preferred; strong communication and problem-solving skills required.
- Other info: This is an entry-level position based in South Normanton, Derbyshire.
The predicted salary is between 24000 - 36000 £ per year.
Job Overview
Join to apply for the Customer Care Advisor role at Alliance Healthcare. Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, join our innovative company and help us improve the lives of people and animals everywhere.
Job Details
- Location: South Normanton, Derbyshire, DE55
- Hours of work: 40 hours per week, rotating shift 8.30 – 5.30, Monday–Friday
- Salary: £26,953.56
Responsibilities
- Deliver outstanding customer care to guarantee maximum satisfaction and build lasting relationships.
- Stay informed about Alloga UK policies and procedures to provide accurate information.
- Alert your Supervisor or Manager to any instances requiring special attention.
- Answer all incoming calls within 7 seconds, demonstrating our commitment to responsiveness.
- Manage all Alloga UK email inboxes daily to ensure timely communication.
- Collaborate with other Customer Care areas to provide seamless support.
- Prioritise tasks effectively to meet the demands of our clients.
- Handle urgent order requests with care and efficiency.
- Liaise with operational colleagues on special order requests to provide tailored solutions.
- Process orders within agreed timescales, ensuring timely delivery.
- Complete and share client reports daily, within agreed timescales, to maintain transparency.
- Process orders accurately in accordance with our Standard Operating Procedures (SOP).
- Ensure urgent orders are completed in line with the SOP to meet customer needs.
- Carry out client‑specific processes as required, ensuring a personalised touch.
- Communicate with clients professionally to foster strong relationships.
- Utilise Crystal and Portal 3 reporting systems to provide valuable customer and client insights.
- Collaborate with the Finance Department regarding account or pricing issues to resolve queries efficiently.
- Process export orders as needed, expanding our reach.
- Address Electronic Data Interchange (EDI) rejections promptly to maintain workflow.
- Be open to carrying out any reasonable requests as determined by Management.
- Attend client meetings when requested to represent Alloga with professionalism.
Education
- Minimum requirements: GCSEs or equivalent in Mathematics and English
- Desirable: National Vocational Qualification Level 2 or equivalent
Work Experience
- Previous customer service experience is desirable
Skills and Knowledge
- Strong numeracy and literacy skills to handle customer queries effectively
- Proven ability to use initiative and work independently
- Exceptional customer care skills that create positive experiences
- Professional telephone manner that reflects our brand values
- Proficient keyboard skills for efficient order processing
- Meticulous attention to detail to ensure accuracy in all tasks
- Strong communication skills to engage with clients and colleagues
- Intermediate knowledge of Microsoft Word, Excel, and Outlook
Benefits
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com.
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Other
Industries
- Pharmaceutical Manufacturing
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Customer Care Advisor employer: Alliance Healthcare
Contact Detail:
Alliance Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with the pharmaceutical industry and the specific services offered by Cencora. Understanding their products and customer care philosophy will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your capability to handle challenges in a customer care role.
✨Tip Number 4
Network with current or former employees of Cencora on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Care Advisor at Alliance Healthcare. Familiarise yourself with their commitment to customer satisfaction and operational excellence.
Tailor Your CV: Highlight your previous customer service experience and relevant skills in your CV. Emphasise your communication abilities, problem-solving skills, and any specific software proficiency that aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your desire to contribute to Cencora's mission. Use specific examples from your past experiences to demonstrate how you can add value to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Alliance Healthcare
✨Know the Company
Before your interview, take some time to research Alliance Healthcare and Cencora. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Customer Care Advisor, you'll need to showcase your customer service experience. Prepare examples of how you've successfully handled customer inquiries or resolved complaints in the past. Highlight your problem-solving abilities and how you maintain a positive attitude under pressure.
✨Practice Communication
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering common interview questions.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or specific responsibilities of the Customer Care Advisor role. This shows your enthusiasm and helps you determine if it's the right fit for you.