Compliance Driver Team Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

• Salary: £34,083.60 pa
• Hours: 39 hours per week
• Working Days: Monday – Friday with Saturday working on a rotational basis
• Times: shift times still to be decided but would be hours between 6am-6pm
• CPC Qualification desirable

To efficiently manage a team of drivers and ensure that the Service Centre Transport/Fleet function delivers financial and customer service objectives, ensuring it operates legally and within all H&S obligations to drivers and members of the public. All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 68/01), reflected in our SOP – REF Chapter 1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have an annual refresher. All other GDP training will be job specific and as per your personal training matrix.

Key Accountabilities

• Ensure that reported vehicle defects are rectified promptly.
• Monitor and manage drivers’ performance, ensuring compliance to procedures as detailed in the drivers duties booklet.
• Ensure that vehicle security disciplines are maintained.
• Enforce driver compliance with controls around van condition and preventative maintenance.
• Ensure vehicle and driver presentation conforms to company requirements to promote the brand.
• Monitor that drivers adhere to route delivery sequences and record actual start and finish times for each route.
• Report vehicle defects and maintenance requirements to ensure roadworthiness and promote driver safety.
• Ensure delivery bins and returns are collected from customer premises and promptly returned to the Service Centre according to company guidelines.
• Maintain a driver training program to increase drivers’ skills, competencies, and route knowledge to achieve maximum flexibility for sickness and holiday cover and promote the brand.
• Manage communication of driver delivery failures to minimise disruption to customer service.
• React promptly and effectively to breakdowns and accidents.
• Ensure compliance to DTP contractual requirements through achievement of KPIs.
• Ensure all customer deliveries are effected in the prescribed manner.
• Investigate customer service issues and provide prompt feedback.
• Ensure the department meets all H&S requirements and direct reports are aware of their responsibilities.
• Ensure compliance to GDP procedures.
• Provide effective leadership and motivation through regular team briefings/debriefings.
• Maintain IIP accreditation, set objectives for direct reports, and monitor performance through annual appraisals.
• Manage all aspects of people management for direct reports, including coaching, talent nurturing, and motivation.
• Provide coaching and guidance to colleagues in areas of responsibility.
• Work closely with management colleagues to drive efficiencies across the Service Centre, promoting continuous improvement.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by law. Harassment is prohibited. All recruitment, training, compensation, benefits, promotions, and transfers are non-discriminatory and comply with equal opportunity principles. We provide reasonable accommodations to individuals with disabilities during the employment process. To request an accommodation, contact 888.692.2272 or hrsc@cencora.com. Accommodation decisions are made on a case-by-case basis.