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- Tasks: Manage client accounts, ensuring excellent service delivery and exploring new business opportunities.
- Company: Alloga UK is a leading healthcare logistics provider dedicated to improving lives.
- Benefits: Enjoy flexible working options, a pension scheme, and 25 days of holiday.
- Why this job: Join a passionate team making a real difference in health and well-being.
- Qualifications: Experience in account management and strong communication skills are essential.
- Other info: This role offers a competitive salary and the chance to work from home up to 50%.
The predicted salary is between 30000 - 35000 £ per year.
Location: South Normanton, Derbyshire
Company: Alloga UK
Salary: £36,000 - £40,000
About Us
Alloga UK, a Cencora company, is a leading provider of pharmaceutical and healthcare logistics, dedicated to enhancing the lives of people and animals. We are committed to delivering exceptional service and building lasting relationships with our clients. Join our dynamic team and contribute to our mission of excellence in service provision.
Job Overview
We are seeking a motivated and experienced Client Account Manager to manage a portfolio of Order to Cash clients. In this role, you will oversee service delivery, drive improvements, maintain contractual agreements, and identify new commercial opportunities. Your proactive approach and strong interpersonal skills will be key in fostering positive relationships with our clients and supporting the strategic goals of Alloga.
Key Responsibilities
- Develop and maintain positive relationships with our client base.
- Present Alloga’s services professionally through various communication channels.
- Ensure responsiveness to client needs and conduct regular business reviews.
- Explore and implement new business opportunities and value-added services.
- Collaborate with the Implementation Manager for successful project launches.
- Address client concerns effectively, ensuring minimal impact on service perception.
- Support client surveys and drive improvements based on feedback.
Strategic Management
- Understand and anticipate future client requirements related to storage and logistics.
- Compile and manage storage reports, ensuring compliance with contractual commitments.
- Contribute to change controls for significant business changes.
Commercial Oversight
- Escalate substantial risks to client accounts and ensure commercial viability.
- Conduct annual reviews of client agreements and implement inflation-linked fee adjustments.
- Support renewal discussions for expiring contracts and capture chargeable activities.
Regulatory Compliance
- Maintain knowledge of industry regulations and commercial intelligence.
- Be aware of the implications of Brexit on operations and revenue.
Reporting and Administration
- Contribute to the Client Account Managers Dashboard and maintain the Client Accounts Manual.
- Ensure timely updates of client lists and contractual risk registers.
- Produce monthly performance reports and identify areas for improvement.
General Duties
- Report accidents and near misses to the HS&E Manager.
- Adhere to company procedures and client instructions.
- Support management as required and deputize for the Senior Client Account Manager.
Qualifications
- Proven experience in account management or client services in a relevant industry.
- Strong communication and relationship-building skills.
- Excellent organizational and problem-solving abilities.
- Understanding of pharmaceutical logistics and regulatory compliance is a plus.
- Proficient in Microsoft Office Suite and client management software.
Why Join Us?
At Alloga UK, we value our employees and offer a supportive work environment with numerous benefits, including:
- Access to company pension scheme
- Buy and sell holiday entitlement
- Company performance-related bonus scheme
- 25 days starting holiday entitlement
- Up to 50% working from home
You will be part of a dedicated team that is passionate about delivering exceptional service to our clients.
Contact Detail:
Alliance Healthcare Recruiting Team
hrsc@cencora.com
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager (Alloga UK)
✨Tip Number 1
Research Alloga UK and Cencora thoroughly. Understand their mission, values, and recent developments in the pharmaceutical logistics sector. This knowledge will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 2
Network with current or former employees of Alloga UK on platforms like LinkedIn. Engaging with them can provide insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your account management skills and ability to build client relationships. Be ready to explain how you've driven improvements and handled challenges in previous roles.
✨Tip Number 4
Familiarise yourself with industry regulations and compliance issues relevant to pharmaceutical logistics. Being knowledgeable about these topics will not only impress your interviewers but also show that you're proactive and well-prepared for the role.
We think you need these skills to ace Client Account Manager (Alloga UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management or client services, particularly within the pharmaceutical or healthcare logistics sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Alloga UK. Emphasise your strong communication and relationship-building skills, and provide examples of how you've successfully managed client accounts in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Client Account Manager role, such as organisational abilities, problem-solving skills, and knowledge of regulatory compliance in the pharmaceutical industry.
Show Enthusiasm for the Company: Express your passion for contributing to Alloga UK's mission of enhancing lives through exceptional service. Mention any specific aspects of the company or its values that resonate with you to make your application stand out.
How to prepare for a job interview at Alliance Healthcare
✨Know the Company Inside Out
Before your interview, make sure to research Alloga UK and its parent company, Cencora. Understand their mission, values, and the services they provide. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Showcase Your Relationship-Building Skills
As a Client Account Manager, strong interpersonal skills are crucial. Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight how these skills can benefit Alloga UK in fostering positive client interactions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client concerns. Think of specific scenarios where you had to address challenges or implement improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Industry Knowledge
Familiarise yourself with the pharmaceutical logistics industry and any relevant regulations. Being able to discuss current trends or challenges in the sector will show your expertise and readiness for the role, making you a more attractive candidate.
