At a Glance
- Tasks: Guide and mentor pharmacy members to achieve their business goals and improve performance.
- Company: Join Cencora, a leader in health innovation dedicated to creating healthier futures.
- Benefits: Competitive salary, diverse benefits, and opportunities for personal and professional growth.
- Other info: Field-based role covering Birmingham and the Midlands with excellent career advancement potential.
- Why this job: Make a real impact in the health sector while developing your coaching and business skills.
- Qualifications: Experience in pharmacy or retail, strong communication, and business development skills.
The predicted salary is between 40000 - 50000 £ per year.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
This role is in support of Alphega, a Cencora business supporting a network of independently owned pharmacies in Europe. In this role you will be accountable for the implementation of the Alphega Pharmacy market strategy and be responsible for the delivery of Key Performance Indicators (KPIs) including member recruitment/retention, revenue targets and compliance measures. You will guide Alphega Pharmacy members through the member journey, acting as a business expert and coach, ensuring each member develops in each of the four development quadrants (Operations, People, Finance and Consumer) and maximises revenue and profit from their business. You will share and implement best practice between members and peers, encourage cross‑fertilisation of ideas and foster member and consultant networking. You will be a recognised ambassador and brand custodian for Alphega Pharmacy, ensuring the consumer brand promise is brought to life in member pharmacies. This is a field‑based role covering Birmingham and the Midlands area.
Responsibilities
- Complete initial and ongoing business audits, assessing competency and KPIs against standards and develop/agree a tailored growth plan for each member’s specific business, with clear action plans, roles and responsibilities and timings.
- Guide and coach Alphega Pharmacy members and their teams through the agreed growth plan, ensuring progress and organising local Alphega Pharmacy teams to provide necessary pharmacy support.
- Complete an annual assessment of member progress, measuring specific KPIs, customer and mystery shopper feedback; re‑assess growth plans with members to ensure learnings are recognised and acted upon.
- Convert identified potential members into Alphega Pharmacy members as defined by the overall business plan; agree level of membership (subject to local sign‑off requirements) and implement contractual terms within the Alphega Pharmacy guidelines.
- Retain new and existing Alphega members, taking appropriate action to avoid losses.
- Implement the agreed concept into Alphega Pharmacy member businesses and be responsible for the standards of concept execution in all member pharmacies, including manufacturer activities.
- Audit agreed KPIs during each member visit and feedback performance to member and local Alphega Pharmacy team; identify issues hindering compliance or loyalty and make recommendations to rectify them.
- Devise tactics and action plans to convert low‑engaged members into highly compliant members; where appropriate identify members no longer suitable for the network.
- Work closely with the wider Alliance Healthcare functions and brands to identify, recruit and grow members, while influencing the wider Alphega agenda via local internal contacts.
We Would Value The Following Attributes
- Pharmacy, pharmaceutical or retail industry experience.
- Expertise in developing business development plans and world‑class execution.
- Ability to plan and organise teams to maximise performance.
- Coaching and mentoring experience of individuals and teams.
- Excellent influencing and negotiating skills.
- Excellent communication skills to both small and large groups.
- Ability to analyse financial data logically and draw reasoned conclusions.
- Must hold a full driving licence.
- Working knowledge of digital tools.
- Strong communication skills.
- Excellent IT skills.
- Multi‑site experience within retail or pharmaceutical industry.
- Degree in Business Development, Marketing (or equivalent).
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilisation of qualified individuals. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodation requests will not be returned.
