Outbound Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the centre of health, come join our innovative company and help us improve the lives of people and animals everywhere.

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.

Location: Croydon CR9 0DB

Department: Warehouse

Hours/Shifts: 40 hours per week 0730 - 1530 Monday to Friday

Salary: £40,000 to £45,000 (salary dependent on experience)

Job Purpose: Plan and expedite the effective and efficient control of the warehouse and despatch operations (i.e. pick, pack and despatch activities but not physical distribution) within a shift environment in line with budgetary targets and within corporate guidelines.

Key Accountabilities:

• Ensure that labour cost of Outbound activities as described in the budget template fall within targeted costs (agreed cost per line/unit) through the implementation of robust control mechanisms.
• Ensure specific warehouse overheads are contained within the monthly budgetary limits.
• Ensure compliance to contractual requirements through the achievement of specific KPIs.
• Take corrective action to ensure that product damages, customer order shortages and pick errors are kept within agreed levels.
• Align and maintain the outbound delivery schedule with the transportation schedule.
• Monitor productivity performance and agreed KPIs with the Warehouse Operations Manager and ensure targets are met or exceeded.
• Implement warehouse optimisation activities as directed by the Warehouse Operations Manager to reduce Outbound costs and maximise productivity; monitors performance against agreed targets and re-adjusts plans for continuous improvement.
• Manage Data Management clerk to maximise warehouse footprint and stock quantity at pick face with optimum product location.
• Prepare and maintain a staffing plan ensuring properly trained cover for holidays, sickness and absence.
• Investigate customer services issues, provide prompt feedback and implement remedial actions to prevent similar issues.
• Manage the Automat Engineer to maximise automation efficiency.
• Maintain all inventory management procedures related to Goods out processes in line with company guidelines, working in partnership with the Inventory and Inbound Managers.
• Ensure the department meets all Health & Safety requirements and Direct Reports are aware of their responsibilities.
• Ensure compliance to standard operating procedures.
• Take appropriate steps to maintain investors in people accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines.
• Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership.
• Provide coaching and guidance to colleagues in areas of responsibility.
• Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement.

Competencies:

• Coaching: Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Customer Focus: Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it.
• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people.
• Stress Tolerance: Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation.
• Technical/Professional Knowledge: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Knowledge, Skills and Experience Required: Experience of managing managers as direct reports.

Key Dimensions:

• Direct Reports
• Departmental costs
• All management roles within the Service Centre will need to be “on call” for emergency orders.
• All management roles within the Service Centre will need to participate in a weekend working rota.

Key Working Relationships:

• Service Centre management and colleagues
• Regional personnel
• External customers

Level of Decision Making:

• Make recommendations for the improvement of processes and procedures.
• Implementation of corporate processes and procedures in a consistent manner in line with company requirements.
• Make recommendations for improvements in area of responsibility.
• Working with management colleagues to develop a culture of continuous improvement across the service centre and making recommendations to Service Centre Manager.

As Part of Cencora, Alliance Healthcare is a leading pharmaceutical wholesaler distributor in the UK. Supplying medical and healthcare products, serving over 17,000 pharmacies, hospitals and dispensing doctors throughout the UK. Founded as UniChem in 1938, we have a vast amount of history and experience in this sector. At Alliance Healthcare UK, our vision is to create a diverse and inclusive culture where we value all team members, enabling greater collaboration and innovation and inspiring us to help people across the UK lead healthier and happier lives.

What Cencora offers: Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.