Associate Operator, Warehouse Operations in London

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Job Purpose: The Warehouse Operative is responsible for carrying out any role required of them within the warehouse environment. This can range from picking and packing of orders within the automated system, the medical bulk area, the fridge area and secure areas, whilst if required, carrying out roles within the transport environment. They are responsible for the overall processing of the customer orders efficiently and at the agreed company rate.

All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 68/01) which is reflected in our SOP – REF Chapter 1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have an annual refresher. All other GDP training will be job specific and as per your personal training matrix.

Key Accountabilities

• Operating Standards
• Where required must accurately assemble items from the pick documentation and ensure that the quantity picked is accurate.
• Special care must be taken to avoid damage and the appropriate bin/packaging used - all damages must be reported to the line team leader.
• Any pick face errors must be reported to the line team leaders immediately.
• Any visible errors within the warehouse environment must be reported to line team leaders immediately.
• If there is a problem with a particular line/area the line team leader must be informed.
• Hospital orders are assembled in the same way but must be given to the hospital checker to ensure accuracy.
• Special check orders are assembled in the same way but must be given to the special checker to ensure accuracy.
• Medical Bulk orders, Fridge orders & Secure area orders must be picked in the same way however each have specific criteria that will be covered through training.
• Any errors must be responded to immediately.
• All unusual quantities in picking process must be brought to the attention of the line team leader.
• Any suspected/actual issues relating to an order itself must be reported to the line team leader.
• Any issues relating to transport activities must be reported to the line team leader.
• Awareness of Health & Safety procedures at all times.
• The warehouse area must be kept clean and tidy and free from rubbish at all times.

Competencies

• Building Customer Loyalty – Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Contributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.
• Initiating Action – Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Safety Awareness – Being aware of conditions that affect employee safety.

Knowledge, Skills and Experience Required:

Essential

• High Visual Accuracy
• Good verbal communication skills
• Basic written communication skills
• Basic numeracy and literacy
• Customer care

Desirable

• Any previous experience of working in a warehouse environment would be highly desirable.

MANUAL HANDLING

It should be noted that manual handling tasks such as lifting and bending are “essential requirements” of this role. Whilst Alliance Healthcare is committed to developing positive policies to promote equal opportunities in employment, we have a duty of care to ensure we do not instigate or worsen any conditions that would prevent the employee from carrying out manual handling duties. On that basis, for this role we cannot make “reasonable adjustments” for any applicant who is unable to carry out such duties. If you are unsure as to whether this applies to your application, you must detail on your application form and discuss at interview any information you feel may be relevant. Existing employees should keep their line manager informed of any changes that may affect their ability to carry out such duties.

Key Dimensions: No managerial responsibility and no influence on budget.

Key Working Relationships: Regular liaison with other members of production team and warehouse operatives.

Level of Decision Making: On occasions the Warehouse Operative will be required to work un-supervised.

Additional Information:

• High School Diploma/GED or equivalent experience required.
• Less than 2 years of experience in warehouse support, distribution operations, shipping, receiving, inventory control, material handling, or a related field required.
• Certified Supply Chain Professional (CSCP), or equivalent certification preferred.
• Knowledge in warehouse operations processes, including receiving, storage, picking, packing, staging, and shipping.
• Knowledge in inventory control principles, stock movement tracking, and material traceability requirements.
• Knowledge in temperature-controlled handling and cold chain support requirements for sensitive products and materials.
• Knowledge in packaging materials, reusable shipping assets, and replenishment practices within warehouse operations.
• Knowledge in shipment documentation, operational recordkeeping, and transaction processing requirements.
• Knowledge in safe material handling practices and the use of warehouse equipment and tools.
• Ability to follow established warehouse procedures and standardized work instructions.
• Ability to maintain accurate records and update operational information in warehouse systems and logs.
• Ability to identify inventory, packaging, shipment, and material handling exceptions for further action.
• Ability to support timely and accurate order preparation and material movement activities.
• Ability to manage multiple routine tasks across warehouse workflows while maintaining accuracy.
• Ability to work with temperature-sensitive materials in line with defined handling requirements.