At a Glance
- Tasks: Deliver exceptional customer service and manage client portal activities with precision.
- Company: Join Cencora, a company dedicated to creating healthier futures.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic team environment with a focus on collaboration and support.
- Why this job: Make a real difference in health while building lasting relationships.
- Qualifications: GCSEs in Maths and English; strong communication and relationship skills.
The predicted salary is between 30000 - 40000 £ per year.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
This role is in support of Cencora's third-party logistics service in the UK operating through our Alloga business. As the Customer Support Specialist at Alloga, you will play a vital role in ensuring that all Client Management Information online activity is processed with precision and promptness for our major retail customers. Your expertise will be key in ensuring that clients and customers receive exceptional satisfaction levels.
Responsibilities:- Deliver outstanding service to clients and customers to guarantee maximum satisfaction and build lasting relationships
- Manage all Alloga UK Customer Portal activity and ensure client and customer deadlines are met
- Portal activity includes, but is not limited to: New Product Listing, Loading Client Promotions and Deals, Price Changes, Invoice Query Management, Product Complaint Management, Shortages Management
- Complete EPOS data weekly for key retail customers for full-service clients.
- Gain a deep understanding of Alloga UK, its remit, and how this relates to clients and customers
- Use customer portals to retrieve fine information, investigate, review, and challenge where appropriate
- Review, investigate, and respond to customer non-compliances in relation to activities performed by Alloga UK and its clients
- Understand and manage specific customer processes to ensure Alloga UK is the expert for both customer and client queries
- Assist the Customer Relations Department with bank holiday planning for key customers
- Collaborate with other Alloga UK departments where necessary to provide seamless support for customers and clients
- Prioritise tasks effectively to meet the demands of our clients and customers
- Communicate with customers and clients professionally to foster strong relationships at all levels
- Be open to carrying out any reasonable requests as determined by management
- Attend client and customer meetings when requested to represent Alloga UK with professionalism.
- Minimum educated to GCSEs or equivalent in Mathematics and English
- Previous experience with customer/client portal management is desirable but not essential
- Intermediate knowledge of Microsoft applications, with a particular focus on Excel
- Strong numeracy and literacy skills to handle customer/client queries effectively.
- Proven ability to use initiative and work independently
- Exceptional relationship skills that create positive experiences for both customers and clients
- Professional manner that reflects our brand values
- Meticulous attention to detail to ensure accuracy in all tasks
- Strong communication skills to engage with customers, clients, and Alloga UK colleagues
Customer Support Specialist employer: Alliance Healthcare UK
Alliance Healthcare UK is an excellent employer, offering a supportive work culture that values teamwork and communication. Employees enjoy competitive pay, a pension scheme, and ample opportunities for career development, making it an ideal place for those seeking meaningful part-time work in Newcastle.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alliance Healthcare UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alliance Healthcare UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alliance Healthcare UK:Your cover letter is your chance to shine! Tell us why you want to work at Alliance Healthcare UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alliance Healthcare UK!
How to prepare for a job interview at Alliance Healthcare UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
