At a Glance
- Tasks: Assist customers, solve problems, and manage orders in a dynamic environment.
- Company: Join Cencora, a company dedicated to creating healthier futures.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Collaborative team atmosphere with a focus on customer satisfaction.
- Why this job: Make a real difference in health while enhancing your customer service skills.
- Qualifications: 1 year of experience in customer service and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Purpose: The Customer Support Administrator will interact with Alliance Healthcare customer services and will be responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services.
Key Accountabilities:
- Resolving common and complex issues by determining the need of the customer and immediately offering favourable solutions within laid down procedures.
- Handling orders, contract prices, to-follows, special orders, warehouse and delivery errors, missing lines, transfer orders and administration queries.
- Following all site procedures relating to missing claims and returns.
- Managing urgent order requests and advising the manager when special action is required.
- Responding to POD queries and maintaining communication with the transport department.
- Collaborating with a network of customer service agents, warehouse, transport and inventory department to discuss any queries and issues.
- Maintaining contact and following up on problems that require special handling (urgent order requests, expiry date check, issuing authorisation to uplift restricted items, dealing with Boots Photo enquiries, returns chases, etc.).
- Completing other clerical duties as assigned.
- Providing assistance and support to Customer Services.
- Ensuring the accurate recording of all Alliance Healthcare measures as required.
- Maintaining standards in accordance with Health & Safety policy.
- Completing all administrative tasks to ensure compliance with company procedures.
- Providing customer care at the highest level to ensure maximum customer satisfaction.
Skills and Experience:
- At least 1 years' experience in a contact centre or customer-facing role.
- Ability to prioritise your own workload and work confidently and quickly to set targets.
- Good typing skills, verbal communication and attention to detail are essential.
- Ability to deal with challenging behaviour is a must-have.
- A-Levels or equivalent level of education is preferred.
Manual Handling: It should be noted that manual handling tasks such as lifting and bending are "essential requirements" of this role. Alliance Healthcare cannot make "reasonable adjustments" for any applicant who is unable to carry out such duties.
Key Dimensions: No managerial responsibility.
Key Working Relationships: Team Leader, Team Members, Shift Manager, Customer Services Department, Inventory Department, Transport Department.
Level of Decision Making: The administrator may be required to work un-supervised.
Additional Information: You will be required to cover other operational duties in the warehouse.
Customer Support Administrator employer: Alliance Healthcare UK
Alliance Healthcare UK is an excellent employer, offering a supportive work culture that values teamwork and communication. Employees enjoy competitive pay, a pension scheme, and ample opportunities for career development, making it an ideal place for those seeking meaningful part-time work in Newcastle.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alliance Healthcare UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alliance Healthcare UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alliance Healthcare UK:Your cover letter is your chance to shine! Tell us why you want to work at Alliance Healthcare UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alliance Healthcare UK!
How to prepare for a job interview at Alliance Healthcare UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
