At a Glance
- Tasks: Engage with customers via phone, email, and fax to provide top-notch service.
- Company: Join Cencora, a global leader in pharmaceutical solutions dedicated to improving lives.
- Benefits: Enjoy competitive salary, perks at work, and a supportive team environment.
- Other info: Dynamic workplace with opportunities for growth and development.
- Why this job: If you love talking to people and making a difference, this role is for you!
- Qualifications: Strong interpersonal skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 € per year.
We are looking for someone with a passion for customer service to join our customer service team, based in South Normanton in Derbyshire. This is a fast-paced telephone-based role.
Responsibilities:- Handle all incoming contacts from internal and external contacts via phone, fax or email.
- Answer all enquiries and ensure the accuracy and timeliness of all orders and invoices.
- Support other teams within Customer Service and undertake general administrative tasks where required.
- Respond to customers’ enquiries regarding prices and product information in a knowledgeable and professional manner.
- Ensure that the customer is informed of all specific requirements relating to the ordering of each item and log those queries on the appropriate system for future reference or conversion.
- Conduct general administrative tasks such as managing and distributing post as well as the incoming email and fax queues, ensuring archiving and filing are kept up to date.
- Take ownership of your own performance ensuring you achieve all KPI’s, objectives and SLA’s required for your role as agreed by your line manager.
First and foremost, you will love talking to people and be passionate about delivering an excellent customer service experience. Ideally, you will have previous customer service experience, although not necessarily in a contact centre environment. However, if you believe you have really strong interpersonal skills and can build relationships over the telephone, then we want to talk to you.
You will need a basic understanding of technology with good keyboard skills, and the role does require somebody who also has a good attention to detail as information needs to be entered quickly and accurately onto the various systems that we use. Previous experience of working to targets and SLA’s is preferred.
In return, we will offer you a competitive salary and benefits package including perks at work with discounts in various retailers.
Customer Services Advisor employer: Alliance Healthcare UK
Cencora is an exceptional employer that fosters a vibrant work culture in South Normanton, Derbyshire, where teamwork and passion for customer service thrive. With a commitment to employee growth, we offer competitive salaries, a comprehensive benefits package, and unique perks such as discounts at various retailers, ensuring our team members feel valued and supported in their roles. Join us in making a meaningful impact on healthcare while enjoying a fulfilling career in a purpose-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Alliance Healthcare. Understanding their values and mission will help you connect better during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer enquiries and showcasing your interpersonal skills.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve excelled in customer service. Highlighting these stories will demonstrate your passion for helping others and your ability to meet targets and SLAs.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for talking to people shine through! Share examples of how you've gone above and beyond for customers in the past. We want to see that you genuinely care about delivering an excellent customer experience.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences relevant to the role.
Highlight Your Attention to Detail:Since accuracy is key in this role, make sure to mention any experiences where attention to detail was crucial. Whether it's managing orders or handling enquiries, we want to know how you ensure everything is spot on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Alliance Healthcare UK
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service knowledge. Understand common queries and how to handle them effectively. This will show that you’re not just passionate about talking to people, but also knowledgeable about providing excellent service.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This will highlight your ability to engage with customers and understand their needs, which is crucial for a Customer Services Advisor.
✨Showcase Your Interpersonal Skills
Be ready to share examples of how you've built relationships over the phone in past roles. Use specific scenarios to illustrate your interpersonal skills and how they helped resolve customer issues. This will help the interviewer see you as a great fit for their team.
✨Familiarise Yourself with Technology
Since the role requires good keyboard skills and attention to detail, make sure you’re comfortable with basic technology. If you have experience with any customer service software or systems, mention it during the interview to show you can hit the ground running.
