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- Tasks: Manage client accounts, ensuring top-notch service and exploring new business opportunities.
- Company: Alloga UK is a leader in pharmaceutical logistics, dedicated to improving lives.
- Benefits: Enjoy flexible working options, a pension scheme, and 25 days of holiday.
- Why this job: Join a passionate team making a real impact in healthcare and animal welfare.
- Qualifications: Experience in account management and strong communication skills are essential.
- Other info: This role offers a chance to work in a supportive environment with growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
1 month ago Be among the first 25 applicants
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Location: South Normanton, Derbyshire
Company: Alloga UK
Position: Client Account Manager
Salary: £36,000 – £40,000
About Us
Alloga UK, a Cencora company, is a leading provider of pharmaceutical and healthcare logistics, dedicated to enhancing the lives of people and animals. We are committed to delivering exceptional service and building lasting relationships with our clients. Join our dynamic team and contribute to our mission of excellence in service provision.
Job Overview
We are seeking a motivated and experienced Client Account Manager to manage a portfolio of Order to Cash clients. In this role, you will oversee service delivery, drive improvements, maintain contractual agreements, and identify new commercial opportunities. Your proactive approach and strong interpersonal skills will be key in fostering positive relationships with our clients and supporting the strategic goals of Alloga.
Key Responsibilities
Service Provision
- Develop and maintain positive relationships with our client base.
- Present Alloga’s services professionally through various communication channels.
- Ensure responsiveness to client needs and conduct regular business reviews.
- Explore and implement new business opportunities and value-added services.
- Collaborate with the Implementation Manager for successful project launches.
- Address client concerns effectively, ensuring minimal impact on service perception.
- Support client surveys and drive improvements based on feedback.
Strategic Management
- Understand and anticipate future client requirements related to storage and logistics.
- Compile and manage storage reports, ensuring compliance with contractual commitments.
- Contribute to change controls for significant business changes.
Commercial Oversight
- Escalate substantial risks to client accounts and ensure commercial viability.
- Conduct annual reviews of client agreements and implement inflation-linked fee adjustments.
- Support renewal discussions for expiring contracts and capture chargeable activities.
Regulatory Compliance
- Maintain knowledge of industry regulations and commercial intelligence.
- Be aware of the implications of Brexit on operations and revenue.
Reporting and Administration
- Contribute to the Client Account Managers Dashboard and maintain the Client Accounts Manual.
- Ensure timely updates of client lists and contractual risk registers.
- Produce monthly performance reports and identify areas for improvement.
General Duties
- Report accidents and near misses to the HS&E Manager.
- Adhere to company procedures and client instructions.
- Support management as required and deputize for the Senior Client Account Manager
Qualifications
- Proven experience in account management or client services in a relevant industry.
- Strong communication and relationship-building skills.
- Excellent organizational and problem-solving abilities.
- Understanding of pharmaceutical logistics and regulatory compliance is a plus.
- Proficient in Microsoft Office Suite and client management software.
Why Join Us?
At Alloga UK, we value our employees and offer a supportive work environment with numerous benefits, including:
- Access to company pension scheme
- Buy and sell holiday entitlement
- Company performance-related bonus scheme
- 25 days starting holiday entitlement
- Up to 50% working from home
You will be part of a dedicated team that is passionate about delivering exceptional service to our clients.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: Alliance Healthcare Management Services Limited
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Pharmaceutical Manufacturing
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Client Account Manager (Alloga UK) employer: Alliance Healthcare UK
Contact Detail:
Alliance Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager (Alloga UK)
✨Tip Number 1
Familiarise yourself with Alloga UK's services and values. Understanding their commitment to enhancing lives in the pharmaceutical and healthcare logistics sector will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Alloga UK on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage client relationships and drive improvements. Highlighting these skills will show that you are proactive and capable of meeting the demands of the Client Account Manager role.
✨Tip Number 4
Stay updated on industry trends and regulations related to pharmaceutical logistics. Being knowledgeable about current challenges and opportunities in the sector will position you as a well-informed candidate who can contribute to Alloga UK's strategic goals.
We think you need these skills to ace Client Account Manager (Alloga UK)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Account Manager at Alloga UK. Tailor your application to highlight relevant experience in account management and client services.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in account management or client services, particularly within the pharmaceutical or healthcare logistics sectors. Use specific examples to demonstrate your skills.
Showcase Communication Skills: Since strong communication and relationship-building skills are crucial for this role, ensure your application reflects these abilities. Consider including examples of how you've successfully managed client relationships in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses Alloga UK's mission and values. Explain why you want to join their team and how you can contribute to their goal of delivering exceptional service.
How to prepare for a job interview at Alliance Healthcare UK
✨Know the Company
Before your interview, take some time to research Alloga UK and its parent company, Cencora. Understand their mission, values, and the services they provide. This knowledge will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
As a Client Account Manager, strong interpersonal skills are crucial. Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight how you addressed client concerns and contributed to their satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of specific scenarios where you had to manage client expectations or resolve conflicts, and be ready to discuss the outcomes.
✨Demonstrate Industry Knowledge
Familiarise yourself with the pharmaceutical logistics industry and any relevant regulations. Being able to discuss current trends or challenges in the sector will show that you are proactive and knowledgeable, which is essential for the role.