Warehouse Team Leader

Department: Operations

Location: Chessington

Reports To: Outbound Manager

Salary: £14.93 per hour

Shifts:

• Week 1: Mon‑Fri 16:30‑00:30 (37.5 hrs)
• Week 2: Mon‑Fri 17:00‑00:30 & Sun 6:00‑12:30 (41.5 hrs)

Job Purpose

To drive and motivate Team Members in the achievement of daily operational targets, set by the Supervisory Team, with a focus on guiding and developing staff under your control.

Objectives

• To drive the daily performance of operatives, to achieve or exceed budgeted productivity and quality targets within a warehouse operation in line with departmental KPIs.
• To implement the daily staffing plan, ensuring optimum operational output at all times, escalating any areas of concern immediately to the Outbound Manager.
• As directed by the Outbound Manager, deliver training on operational procedures and processes in accordance with company strategy including but not exclusively Good Distribution Practice (GDP) and Standard Operating Practice (SOP's).
• In conjunction with and supported by the Outbound Manager, actively endorse, promote and manage our Safety culture and status, though but not exclusively through team briefing, training and, if applicable, regular 121's.
• Support the Outbound Manager in achieving departmental and company objectives.
• Carry out any reasonable request as determined by the Management Team, promoting and supporting company initiatives.
• Take responsibility for managing direct reports, which includes leading coaching and motivating the team through effective leadership to achieve performance targets.

Key Accountabilities

To be specified by the Outbound Manager.

Competencies

• Coaching – Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Customer Focus – Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
• Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it.
• Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate inter‑personal styles and methods to reduce tension or conflict between two or more people.
• Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation.
• Technical/Professional Knowledge – Having achieved a satisfactory level of technical and professional skill or knowledge in position‑related areas; keeping up with current developments and trends in areas of expertise.
• Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence rather than having standards imposed.

Skills / Knowledge

• Ability to engage and motivate staff to create a positive work environment.
• Excellent communication and interpersonal skills for effective collaboration.
• Strong time management abilities with a key focus on staff management.
• Knowledge of department‑specific systems with the confidence to learn additional processes and systems.
• Ability to use initiative within predetermined boundaries.
• Ability to prioritize tasks effectively within predetermined boundaries.
• Understanding of warehouse and distribution processes.
• Familiarity with Security, Audit and Compliance processes.

Key Working Relationships

• Warehouse Outbound Manager
• Team Members
• HR Advisor
• Internal & external customers

Level of Decision Making

On completion of training this role does have some autonomy in decision making, within limits set by company policy and the Outbound Manager. Working with Outbound Managers to formulate recommendations for the improvement of processes and procedures.

Additional Information

An agreed element of flexibility will be required in relation to shift patterns incorporating evening and weekend working – to be specified by the Outbound Manager.

Prospect of covering various aspects of direct line manager’s role leading to future career development.

Benefits

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.