Senior Business Analyst - Client Integration and Portals

Job Details Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. This role is in support of Cencora's third party logistics service in Europe operating through our Alloga business. We are looking for a dynamic, forward-thinking Senior Analyst to join our 3PL business and act as a catalyst for change. This is not a traditional BA role — you will be at the intersection of logistics operations, technology, and AI-driven innovation, focusing on Client integration, Portal development, BI/Analytics. You will identify opportunities to leverage artificial intelligence, predictive analytics, and other digital accelerants to transform how we deliver 3PL services to our clients. You will translate complex business needs into actionable solutions, support delivery of the business case, and drive measurable outcomes across the operation. Responsibilities Elicit, document, and validate business requirements using a range of techniques and AI capabilities. Translate requirements into user stories, functional specifications, and data models suitable for Agile delivery teams. Perform gap analysis and root cause analysis to identify inefficiencies and recommend improvements. Define KPIs, success metrics, and benefits realisation frameworks for all initiatives. Act as the primary liaison for Commercial Business process owners and Commercial stakeholders for transformation initiatives. Present findings, business cases, and solution options to senior leadership with clarity and confidence. Support change management activities — training, communications, and adoption tracking, to ensure sustainable implementation. Facilitate cross-functional workshops, sprint reviews, and steering committee meetings. Build and maintain dashboards and reports (Power BI, Tableau) that provide actionable insights to operations and leadership. Collaborate with data engineering teams to define data requirements for AI/ML model development. Champion a data-driven culture across the 3PL business. Identify, evaluate, and champion AI/ML and automation opportunities across the programme of work. Partner with internal teams to define requirements, design AI-augmented workflows, and oversee proof-of-concept (PoC) delivery. Develop and maintain a pipeline of digital innovation initiatives, including from vendors and other third-party suppliers, prioritised by business impact and feasibility. Attributes and Skills Extensive experience being part of a team developing and implementing innovative technology and operating models across Client integration, Data visibility / Analytics tools including external facing portals. Technology experience with Microsoft Dynamics 365 Suite. Experience with Portal technology solutions. Experience developing and deploying B2B and B2C client integration middleware. Operational experience within a logistics environment, preferably 3PL environment. Experience within a regulated environment, preferably pharmaceutical sector. Demonstrable experience identifying and implementing AI, automation, or digital transformation initiatives in an operational environment. Familiarity with Agile/Scrum delivery methodologies and tools (JIRA, Azure DevOps, Confluence). Bachelor's degree in Business, Supply Chain, Information Systems, Data Science, or a related discipline (or equivalent). Strategic Thinking