Warehouse Operations Manager in Newcastle upon Tyne

Department: Section 6

Grade: 5

Location: (location)

Reports To: Service Centre General Manager

Job Purpose: To ensure efficient operational and financial running of Inbound and Outbound functions of the Service Centre through effective leadership and management, within corporate guidelines and agreed budget, ensuring excellent customer care. Role identified as a key in developing future Service Centre Managers. This role has a delegated responsibility for the correct receipt of products, storage of products in the correct conditions according to the product description. Warehouse areas should be mapped according to the Standard Operating Procedures and temperature downloaded every day and reviewed and deviations actioned. Picking (ensuring accuracy and date rotation), safe transportation in a timely manner according to product type and retrieval of returns and recalled products is also critical for this role. The site should action returns and recalls in accordance with the company procedures. The site must have preventative pest control and full housekeeping records. The Service Centre Manager is responsible for ensuring that all staff have had training on the relevant standard operating procedures which is documented and reviewed as set out.

Key Accountabilities

• All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 343/01) which is reflected in our SOP – REF Chapter 1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have a periodic refresher.
• Develop a team that will ensure that Inbound and Outbound departments meet all H&S requirements and Direct Reports are aware of their responsibilities.
• Ensure that labour cost of Inbounds and Outbound activities as described in the budget template fall within targeted costs through the implementation of robust control mechanisms.
• Ensure that overheads are contained within the monthly budgetary limits.
• Ensure Service Centre compliance to standard operating procedures, contractual requirements through the achievement of the pre‑determined KPIs and audits.
• Ensure all aspects of customer care are maintained to achieve customer satisfaction.
• Continuously improve productivity performance and agreed KPIs with Service Centre Manager in all areas of responsibilities and ensures targets are met or exceeded.
• Effectively implement all inventory management procedures related to Inbound and Outbound processes in line with company guidelines, working in partnership with the Inventory Manager.
• Ensure that statutory requirements of all regulatory bodies are complied with.
• Monitor compliance to standard operating procedures.
• Provide effective leadership and motivation through regular team briefings.
• Provide prompt feedback to queries raised by other departmental managers and act swiftly to warehouse service issues raised by customers.
• Take appropriate steps to maintain the principles of the Leadership Pillar of the AH Way program and be a Pillar Leader for the site.
• Agree clear objectives for direct reports and monitor performance through the annual appraisal process as per company guidelines.
• Recruit, train and develop all direct reports, maintain appropriate liaison with Human Resources department, with a view to support site succession plans.
• Deputise for the Service Centre Manager in his/her absence.

Competencies

• Leadership: Keeping the organisation's vision and values at the forefront of associate decision making and action. Level 4: Leads a function within the organisation.
• Customer Focus: Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships (internal and external). Level 4: Creates and leads the overall approach to customer relationships for the business to achieve long term strategic goals.
• Developing Self and Others: Develops self, other colleagues and teams to optimise potential and support the achievement of business objectives. Level 3: Manages and supports the development of a larger team with similar roles or smaller teams with diverse roles.
• Managing Change: Welcomes change as part of working life and actively looks for ways to improve business performance. Level 4: Creates and leads a culture of change and continuous improvement to improve business performance.
• Decision Making: Analyses and interprets data and situations to make informed business decisions. Level 3: Analyses complex data and makes business decisions that have significant impact.
• Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Level 3: Effectively communicates with and influences others in demanding situations.
• Planning and Organising: Plans, manages and organises time, tasks and resources to achieve business deadlines and targets. Level 3: Plans and manages multiple/complex activities to meet deadlines and achieve targets.

Knowledge, Skills and Experience Required

• Proven track record in designing and delivering projects to stabilise and develop Warehouse operations.
• Proven ability to engage and motivate teams within the fast paced and demanding environment.
• Proven track record of the ability to lead and develop teams in large, complex 24/7 operations.
• Proven ability to operate in a highly regulated environment.
• Proven ability to manage within a set budget.
• Proven ability to build strong and effective relationships across departments.
• Proven ability to demonstrate a collaborative approach.
• Proven ability to operate and develop best practice in Warehouse management.
• Proven ability to manage conflicting priorities.

Key Dimensions

• 2 Direct Reports: AM and PM Shift Manager.
• Departmental costs circa £800K per annum.

Key Working Relationships

• Service Centre management and colleagues.
• Regional personnel.
• External customers.

Level of Decision Making

• Continuous improvement of processes and procedures with highly regulated environment.
• Implementation of corporate processes and procedures in a consistent manner in line with company requirements.
• Make recommendations for improvements in area of responsibility.
• Working with management colleagues to develop a culture of continuous improvement across the service centre and making recommendations to Service Centre Manager.

Additional Information

• All management roles within the Service Centre will need to be “on call” for emergency orders.
• All management roles within the Service Centre will need to participate in a weekend working rota.
• An agreed element of flexibility may be required.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.