At a Glance
- Tasks: Help customers by solving problems, taking orders, and promoting products.
- Company: Join a leading healthcare company focused on customer satisfaction.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement in a collaborative setting.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
The Customer Support Administrator will interact with Alliance Healthcare customer services and be responsible for answering questions, solving problems, handling complaints, taking orders, and promoting products and services.
Key Responsibilities
- Resolve common and complex issues by determining customer needs and providing solutions within procedures.
- Manage orders, contract prices, to-follows, special orders, warehouse and delivery errors, missing lines, transfer orders, and administrative queries.
- Follow site procedures for missing claims and returns.
- Handle urgent order requests and advise manager when special action is required.
- Respond to POD queries and maintain communication with the transport department.
- Collaborate with customer service agents, warehouse, transport, and inventory departments to discuss inquiries and issues.
- Maintain contact and follow up on problems that need special handling (e.g., urgent orders, expiry checks, authorisation for restricted items, Boots Photo enquiries, returns chases).
- Perform other clerical duties as assigned.
- Assist and support Customer Services.
- Ensure accurate recording of all Alliance Healthcare measures.
- Maintain standards in accordance with Health & Safety policy.
- Complete all administrative tasks to ensure compliance with company procedures.
- Provide customer care at the highest level to ensure maximum customer satisfaction.
Qualifications & Skills
- At least 1 year of experience in a contact centre or customer‑facing role.
- Ability to prioritise workload and meet targets confidently and quickly.
- Good typing skills, verbal communication, and attention to detail.
- Ability to deal with challenging customer behaviour.
- A‑Levels or equivalent education is preferred.
Manual Handling
Manual handling tasks such as lifting and bending are essential requirements of this role. For this role, no reasonable adjustments will be made for applicants unable to carry out such duties.
Key Dimensions
No managerial responsibility.
Key Working Relationships
- Team Leader
- Team Members
- Shift Manager
- Customer Services Department
- Inventory Department
- Transport Department
Level of Decision Making
The administrator may be required to work unsupervised.
Additional Information
Cover other operational duties in the warehouse as required.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or any other protected class. Harassment is prohibited, and all aspects of recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles. Cencora provides reasonable accommodations to individuals with disabilities during the employment process in accordance with legal requirements.
Customer Support Administrator employer: Alliance Healthcare Management Services Limited
Cencora is an exceptional employer that prioritises employee growth and satisfaction, offering a supportive work culture in Newcastle. As a Customer Support Administrator, you will benefit from a collaborative environment where your contributions are valued, alongside opportunities for professional development and a commitment to equal employment practices. With a focus on customer care and teamwork, Cencora ensures that every team member can thrive while making a meaningful impact in the healthcare sector.
Contact Details:
Alliance Healthcare Management Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alliance Healthcare Management Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alliance Healthcare Management Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alliance Healthcare Management Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at Alliance Healthcare Management Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alliance Healthcare Management Services Limited!
How to prepare for a job interview at Alliance Healthcare Management Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
