Senior Business Analyst - Client Integration and Portals in City of London

Job Details

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

This role is in support of Cencora's third party logistics service in Europe operating through our Alloga business. We are looking for a dynamic, forward-thinking Senior Analyst to join our 3PL business and act as a catalyst for change. This is not a traditional BA role — you will be at the intersection of logistics operations, technology, and AI-driven innovation, focusing on Client integration, Portal development, BI/Analytics. You will identify opportunities to leverage artificial intelligence, predictive analytics, and other digital accelerants to transform how we deliver 3PL services to our clients. You will translate complex business needs into actionable solutions, support delivery of the business case, and drive measurable outcomes across the operation.

Responsibilities

• Elicit, document, and validate business requirements using a range of techniques and AI capabilities.
• Translate requirements into user stories, functional specifications, and data models suitable for Agile delivery teams.
• Perform gap analysis and root cause analysis to identify inefficiencies and recommend improvements.
• Define KPIs, success metrics, and benefits realisation frameworks for all initiatives.
• Act as the primary liaison for Commercial Business process owners and Commercial stakeholders for transformation initiatives.
• Present findings, business cases, and solution options to senior leadership with clarity and confidence.
• Support change management activities — training, communications, and adoption tracking, to ensure sustainable implementation.
• Facilitate cross-functional workshops, sprint reviews, and steering committee meetings.
• Build and maintain dashboards and reports (Power BI, Tableau) that provide actionable insights to operations and leadership.
• Collaborate with data engineering teams to define data requirements for AI/ML model development.
• Champion a data-driven culture across the 3PL business.
• Identify, evaluate, and champion AI/ML and automation opportunities across the programme of work.
• Partner with internal teams to define requirements, design AI-augmented workflows, and oversee proof-of-concept (PoC) delivery.
• Develop and maintain a pipeline of digital innovation initiatives, including from vendors and other third-party suppliers, prioritised by business impact and feasibility.

Attributes and Skills

• Extensive experience being part of a team developing and implementing innovative technology and operating models across Client integration, Data visibility / Analytics tools including external facing portals.
• Technology experience with Microsoft Dynamics 365 Suite.
• Experience with Portal technology solutions.
• Experience developing and deploying B2B and B2C client integration middleware.
• Operational experience within a logistics environment, preferably 3PL environment.
• Experience within a regulated environment, preferably pharmaceutical sector.
• Demonstrable experience identifying and implementing AI, automation, or digital transformation initiatives in an operational environment.
• Familiarity with Agile/Scrum delivery methodologies and tools (JIRA, Azure DevOps, Confluence).
• Bachelor's degree in Business, Supply Chain, Information Systems, Data Science, or a related discipline (or equivalent).
• Strategic Thinking & Innovation — Sees the bigger picture and connects emerging technology to business value.
• Analytical Rigour — Data-driven, detail-oriented, and methodical in problem-solving.
• Communication & Influence — Articulates ideas clearly, builds consensus, and drives action.
• Adaptability & Resilience — Thrives in ambiguity, embraces change, and iterates rapidly.
• Collaboration — Works effectively across functions, levels, and geographies.
• Results Orientation — Focused on delivering measurable business outcomes.

What We Offer

This is a pivotal role in one of the world's leading pharmaceutical solutions organisations. You will have the opportunity to shape the future of 3PL through transformation and digital innovation.

We have a collaborative, inclusive culture that values curiosity, ownership, and impact. We offer a competitive compensation package, benefits, and career development opportunities. The role also offers Hybrid/flexible working arrangements.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Reasonable Accommodations

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Company Overview

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

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