Alphega Pharmacy Business Mentor in Canterbury

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

This role is in support of Alphega, a Cencora business supporting a network of independently owned pharmacies in Europe. In this role you will be accountable for the implementation of the Alphega Pharmacy market strategy and for the delivery of Key Performance Indicators (KPIs) including member recruitment/retention, revenue targets and compliance measures. You will guide Alphega Pharmacy members through the member journey, acting as a business expert and coach, ensuring that each member develops in each of the four development quadrants (Operations, People, Finance and Consumer) and maximises revenue and profit from their business. The position is field‑based, covering Birmingham and the Midlands area.

Responsibilities

• Complete initial and ongoing business audits, assess business competence and KPI’s against standards, and develop a tailored growth plan for each member’s business with clear action plans, roles, responsibilities, and timelines.
• Guide and coach members and their teams through the agreed growth plan, ensuring progress.
• Organise the local Alphega Pharmacy team as needed to provide necessary pharmacy support.
• Complete an annual assessment of member progress by measuring KPIs, customer, and mystery shopper feedback.
• Re‑assess the growth plan with the member to ensure learnings are recognised and acted upon.
• Convert identified potential members into Alphega Pharmacy members as defined by the overall business plan.
• Agree on the level of membership (subject to local sign‑off requirements) and implement contractual terms and conditions within Alphega Pharmacy guidelines.
• Retain new and existing members, taking appropriate action to avoid losses.
• Implement the agreed concept into member businesses and ensure standards of concept execution in all member pharmacies, including manufacturer activities.
• Audit agreed KPIs during each member visit and provide performance feedback to the member and local team.
• Identify issues hindering member compliance or loyalty to Alliance Healthcare and recommend corrective actions.
• Devise tactics and action plans to convert low‑engaged members into engaged and highly compliant members.
• Where appropriate, identify members that are no longer an appropriate profile for the network.
• Work closely with wider Alliance Healthcare functions and brands to identify, recruit, and grow members, while influencing the broader Alphega agenda via local internal contacts.

Qualifications

• Pharmacy, pharmaceutical or retail industry experience.
• Expertise in developing business development plans and executing them with world‑class quality.
• Ability to plan and organise self and teams to maximise performance.
• Coaching and mentoring experience with individuals and teams.
• Excellent influencing and negotiating skills.
• Excellent communication skills for both small and large groups.
• Ability to analyse financial data logically and communicate reasoned conclusions.
• Must hold a full driving license.
• Working knowledge of digital tools.
• Strong communication and IT skills.
• Multi‑site experience within retail or pharmaceutical industry.
• Degree in Business Development, Marketing or an equivalent field.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. All aspects of recruitment, training, compensation, benefits, promotions and transfers comply with these anti‑discriminatory policies. Reasonable accommodations for individuals with disabilities are available in accordance with legal requirements.