Trade Operations Coordinator in Birmingham

Job Details

Trade Operations Coodinator

Location: Birmingham (Central Logistics Centre)

Hours: 39 hours per week 5 days

Salary: £29,000

Initially will be required to travel / stay over at our Nottingham site for training

About Us

At Alliance Healthcare, part of Cencora, we play a critical role in delivering healthcare and wellbeing products across Europe. Our wholesale distribution network helps ensure products reach customers efficiently, reliably and on time. We are looking for an organised and detail-focused Customer & Logistics Coordinator to support our specialist TradeCo operation within the Health & Beauty business.

The Role

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business. The Role TradeCo supports large-scale customers who require bulk delivery services. Customer relationships and commercial negotiations are managed by our Trading Account Managers (TAMs), who work directly with customers to agree pricing, volumes and commercial terms. As Customer & Logistics Coordinator, your primary responsibility is to ensure customer orders are accurately processed, assembled and delivered in line with agreed service levels. To achieve this, you'll work closely with multiple teams including Commercial, Warehouse Operations, Inventory, Transport and Customer Finance. While you'll collaborate with a wide range of stakeholders, you won't be responsible for managing those functions directly. Instead, you'll act as the central coordinator, ensuring the right information reaches the right teams at the right time and that orders continue to move smoothly through the fulfilment process. This role is ideal for someone who enjoys organisation, problem solving and operational coordination. Success comes from attention to detail, managing priorities effectively and anticipating potential issues before they impact fulfilment or delivery performance.

Key Responsibilities

• Order Fulfilment Coordination
  • Process customer orders accurately and efficiently.
  • Ensure product, quantity, pricing and delivery information is correctly recorded.
  • Maintain visibility of all active orders and their progress through the fulfilment process.
  • Monitor expected supplier deliveries required to fulfil customer orders.
  • Work closely with Trading Account Managers to understand order priorities, deadlines and operational requirements.
  • Escalate fulfilment risks and exceptions promptly to relevant stakeholders.
• Logistics & Delivery Coordination
  • Coordinate delivery bookings with customers and transport providers.
  • Support the planning and execution of customer deliveries.
  • Monitor delivery progress and communicate exceptions where necessary.
  • Liaise with warehouse and transport teams to help ensure orders are delivered on time and in full.
  • Coordinate resolution of delivery and fulfilment-related issues with the appropriate operational teams.
• Operational Control
  • Maintain operational trackers, records and reporting.
  • Monitor customer credit availability and elevate potential issues.
  • Support inventory management activities and stock reconciliation processes.
  • Ensure documentation and records are maintained in accordance with company procedures.
  • Support compliance with operational and regulatory requirements.
• Continuous Improvement
  • Identify opportunities to improve operational processes and ways of working.
  • Work collaboratively across departments to improve efficiency and service performance.
  • Support implementation of process improvements within the TradeCo operation.
  • Contribute positively to a culture of continuous improvement and operational excellence.

Knowledge, Skills and Experience Required

• We're looking for someone who enjoys coordinating multiple activities, working across teams and ensuring operational processes run smoothly.
• Experience in logistics, fulfilment, supply chain, distribution, warehouse administration or operational support environments.
• Excellent organisational and prioritisation skills.
• Strong attention to detail and a high level of accuracy.
• Good problem-solving skills and a proactive approach.
• Confidence working with a variety of stakeholders across different functions.
• The ability to manage several tasks simultaneously in a fast-moving environment.
• Good Microsoft Office skills, particularly Excel and Outlook.
• The ability to work independently while contributing effectively within a team.
• Desirable Experience using Warehouse Management Systems (WMS).
• Understanding of inventory control and stock management processes.
• Experience within healthcare, pharmaceutical, logistics or distribution sectors.

Why Join Us

This role offers a unique opportunity to sit at the centre of a specialist trading operation, coordinating activity across commercial, warehouse, transport and support teams to ensure customer orders are delivered successfully. You'll gain exposure to multiple areas of the business while developing valuable operational, logistics and stakeholder coordination experience within a global healthcare organisation.

Benefits

• Free Parking
• Contributory Pension Scheme
• Perks at Work (Discounts on top brands)
• Employee Assistance Programme
• 28 days’ holiday increasing with service length.

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

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