Patient Services Coordinator ADHD Primary Care Connect Service in Crawley

The ADHD Primary Care Connect service is a new, GP led pilot in partnership with Sussex Partnership Foundation Trust, one of the largest mental health trusts in the country. The service, which is being piloted in Crawley, will accept referrals from Crawley GP practices for patients with suspected ADHD and will offer initial assessment, diagnosis and treatment, including holistic patient support.

Proposed Salary: Band 5.1 to 5.6 on the ABC pay scale which is equivalent to £28,391.79 to 31,269.54 per annum dependent on experience (pro rata).

Hours of Work: Part-time/Full-time/Job Share. Occasional Saturday mornings may be required.

Tenure: 12 months fixed-term contract initially.

Location: Leacroft Medical Practice with travel to other Crawley GP practices and ABC offices in Horley and Crawley.

Main duties of the job:

• Act as primary point of contact for patients, carers and family members via phone, email and in person.
• Coordinate, receive and process referrals in accordance with service policy.
• Guide patients by offering support to complete questionnaires, forms and assessment paperwork, offering clear guidance in an accessible and supportive manner.
• Guide patients through the ADHD assessment and treatment pathway, explaining processes, timelines and next steps.
• Navigate appointments with patients, including booking, confirming, rescheduling and reminding patients of upcoming appointments.
• Provide administrative support to clinicians, diary management and rota coordination.
• Coordinate clinics including the preparation and management of clinic appointment lists.
• Support the management of clinical correspondence, reports and documentation.
• Assist in the coordination of multidisciplinary team (MDT) meetings, including scheduling and preparation of agendas and minutes where required.
• Accurately input and update patient information on electronic patient record systems.
• Ensure all data is handled in line with confidentiality, consent and information governance policies (e.g. GDPR).
• Maintain organised digital and paper filing systems.
• Identify gaps or delays in administrative processes and suggest improvements.
• Support service development projects and quality improvement initiatives.
• Contribute to a positive, inclusive and supportive service culture.

Person Specification:

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant previous proven experience.
• Demonstrable commitment to professional and personal development.
• Excellent communication skills both verbal and written.
• Strong organisational and time management skills.
• Confidence in supporting patients to complete forms and understand process.
• Experience managing rotas or clinical schedules.
• Ability to manage sensitive information with discretion and professionalism.
• Proven experience in an administrative, coordination or customer-facing role (healthcare or mental health desirable).
• Experience working as part of a team and working independently.
• Knowledge of GP clinical systems.
• Experience working in mental health, neurodevelopmental or ADHD services.
• Understanding of ADHD and associated challenges across the lifespan.
• Champion of equality and valuing diversity.
• Demonstrate understanding and awareness of the principles of confidentiality and relevant legislation including the Data Protection Act.
• Ability to listen, empathise with people and provide person-centred support in a non-judgmental way.
• Ability to maintain confidentiality and trust.
• Positive and flexible approach to work.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.