At a Glance
- Tasks: Lead daily store operations and ensure exceptional customer experiences.
- Company: Join SKIMS, a brand redefining modern apparel with innovative designs.
- Benefits: Competitive pay, inclusive culture, and opportunities for career growth.
- Other info: Work in a flagship store on Regent Street with a focus on operational excellence.
- Why this job: Be part of a dynamic team shaping the future of retail.
- Qualifications: 2-4 years in retail leadership and a passion for customer service.
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards through technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious individuals can do the best work of their careers.
Assistant Store Leaders play a key role in delivering an elevated retail experience while driving operational excellence and commercial performance. In flagship environments such as Regent Street, Assistant Store Leaders partner closely with the Store Leader to translate broader retail strategy into strong in-store execution. This role requires a balance of strategic thinking, operational discipline, and people leadership to ensure the store performs at the highest level while delivering an exceptional customer experience.
Key Responsibilities
- Support daily store operations with a focus on operational excellence and consistent process execution
- Oversee Back of House operations including shipment, inventory accuracy, and stockroom organization
- Manage replenishment, size integrity, and product availability
- Own damage processing, returns, and inventory-related operational tasks
- Maintain store supplies, equipment, and technology
- Ensure adherence to operational policies, safety standards, and loss prevention protocols
- Provide strong floor leadership during peak hours, modeling customer-focused service
- Lead team training on product knowledge, fit, and function
- Coach the team on visual standards and product placement
- Utilize reporting tools and data to support inventory accuracy and KPI performance
- Partner with the Store Leader and HQ teams to share insights on product flow and customer feedback
- Support floor sets and operational initiatives that drive business performance
- Adapt to changing priorities while supporting multiple areas of the store
- Communicate clearly and contribute to a culture of trust and collaboration
Skills, Knowledge and Expertise
- 2-4 years of experience in retail leadership or operations
- Strong knowledge of inventory systems, shipment handling, and operational processes
- Strong customer service mindset and ability to resolve issues effectively
- Excellent communication and team leadership skills
- Strong problem-solving and organizational abilities
- Passion for the SKIMS brand and ability to represent our values
- Ability to stand, move throughout the store, and lift up to 40 pounds
- Open availability including evenings, weekends, holidays, and overtime
Store Leader, Operations, Regent Street, London employer: Alliance Consumer Growth, LLC
At SKIMS, we pride ourselves on being an exceptional employer that values inclusivity and personal growth. As a People & Culture Store Leader Assistant in Birmingham, you will thrive in a supportive work culture that prioritises emotional intelligence and team collaboration, offering ample opportunities for professional development and meaningful connections with both customers and colleagues.
Contact Details:
Alliance Consumer Growth, LLC Recruitment Team
