At a Glance
- Tasks: Lead retail operations strategy and execution across EMEA for SKIMS' stores.
- Company: Join SKIMS, a pioneering brand redefining modern apparel with a focus on innovation.
- Benefits: Enjoy private medical insurance, life assurance, income protection, and wellness perks.
- Other info: Based in London with travel opportunities across Europe, the Middle East, and Africa.
- Why this job: Shape the future of retail in a dynamic, inclusive environment while driving growth.
- Qualifications: 10+ years in retail leadership with a strong track record in sales and operations.
The predicted salary is between 80000 - 100000 £ per year.
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.
As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets.
Position Summary
The Retail Operations Director, EMEA will lead the operational strategy and execution for SKIMS' owned retail stores and concessions across Europe, the Middle East, and Africa. This senior leadership role is responsible for driving commercial performance, operational excellence, customer experience, and scalable infrastructure across the region. Partnering closely with Global Retail, Merchandising, Planning, HR, Finance, and Store Development, this role ensures EMEA direct points of sale operate efficiently, profitably, and in alignment with SKIMS' brand standards. This leader will build and develop a high-performing regional retail team while supporting new market entry and rapid expansion.
Key Responsibilities
- Regional Retail Strategy & Performance: Own retail operational performance across EMEA, including sales, profitability, inventory health, and cost control. Drive execution of regional KPIs including comp growth, conversion, ATV, UPT, shrink, and payroll efficiency. Translate global retail strategy into localized execution plans. Identify opportunities for operational improvements and process optimization.
- Store Operations & Standards: Ensure operational consistency across all EMEA locations. Implement best-in-class SOPs and retail playbooks aligned with global standards. Oversee compliance, risk management, and health & safety standards. Lead loss prevention initiatives and inventory control processes.
- Expansion & New Store Openings: Partner with Store Development and Real Estate to support new market entry and store openings. Lead operational readiness planning for all new EMEA locations. Ensure seamless store handover from construction to operations. Build scalable infrastructure to support rapid expansion.
- Team Leadership & Development: Lead, coach, and develop regional Store Leaders and field teams. Partner with HR to drive talent planning, succession strategy, and performance management. Build strong leadership pipelines across markets. Foster a culture of accountability, collaboration, and elevated customer experience.
- Cross-Functional Collaboration: Partner with Planning and Merchandising to optimize product flow and inventory allocation. Align with Finance on budgeting, forecasting, and cost management. Collaborate with Marketing to support retail activations and brand moments. Work closely with Global HQ to ensure alignment on systems, reporting, and tools.
- Reporting & Governance: Provide regular performance reporting and strategic updates to Global Retail leadership. Manage regional retail budgets and expense controls. Identify risks and proactively implement mitigation strategies.
Skills, Knowledge and Expertise
- 10+ years of retail leadership experience, including multi-unit or regional oversight.
- Experience leading retail operations across multiple international markets preferred.
- Proven track record of driving sales growth and operational excellence in high-growth environments.
- Strong financial acumen with experience managing P&L responsibility.
- Deep understanding of customer experience and retail KPIs.
- Experience supporting rapid retail expansion and store openings.
- Exceptional leadership, communication, and stakeholder management skills.
- Ability to operate both strategically and hands-on in a fast-paced environment.
- Based in London with flexibility to travel across EMEA.
Benefits, Culture and Perks
- Private Medical Insurance (PMI)
- Group Life Assurance
- Income Protection
- Critical Illness
- Pension Scheme
- Modern Health
- ClassPass
Retail Operations Director, EMEA in London employer: Alliance Consumer Growth, LLC
SKIMS is an exceptional employer that champions creativity, collaboration, and operational excellence within a vibrant and inclusive work culture. As the Retail Operations Director for EMEA, you will have the opportunity to lead a high-performing team while driving innovative retail strategies across diverse markets. With a commitment to employee growth and a range of benefits including private medical insurance and wellness programmes, SKIMS offers a rewarding environment for ambitious individuals looking to make a significant impact in the fashion industry.
Contact Details:
Alliance Consumer Growth, LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Director, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to people in the retail industry, especially those who work at SKIMS or similar brands. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research SKIMS' values, products, and recent news. Show us you’re not just another candidate but someone who genuinely gets what we’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience in retail operations and how it aligns with our goals at SKIMS. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to dive into the SKIMS culture.
We think you need these skills to ace Retail Operations Director, EMEA in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Retail Operations Director role. Highlight your leadership experience, especially in multi-unit or regional oversight, and don’t forget to showcase your achievements in driving sales growth and operational excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about SKIMS and how your values align with ours. Be specific about how your experience can contribute to our mission of redefining modern apparel across EMEA.
Showcase Your Cross-Functional Experience:Since this role involves collaboration with various teams, make sure to highlight any experience you have working cross-functionally. Whether it’s partnering with HR, Finance, or Marketing, we want to see how you’ve successfully navigated these relationships in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Alliance Consumer Growth, LLC
✨Know Your Numbers
As a Retail Operations Director, you'll need to demonstrate your understanding of key performance indicators (KPIs). Brush up on metrics like sales growth, inventory health, and cost control. Be ready to discuss how you've driven these numbers in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to coach and develop teams. Prepare stories that illustrate how you've built high-performing teams and fostered a culture of collaboration and accountability.
✨Understand the Brand
Familiarise yourself with SKIMS' mission and values. Be prepared to discuss how you can align operational strategies with the brand's commitment to innovation and inclusivity. Showing that you understand the brand will set you apart from other candidates.
✨Prepare for Cross-Functional Collaboration
This position involves working closely with various departments. Think about your experiences collaborating with teams like HR, Finance, and Marketing. Be ready to share how you've successfully navigated cross-functional projects and what strategies you used to ensure alignment.
