At a Glance
- Tasks: Manage wholesale orders and ensure seamless customer service across EMEA markets.
- Company: Join SKIMS, a cutting-edge brand redefining modern apparel with a focus on innovation.
- Benefits: Enjoy private medical insurance, life assurance, income protection, and wellness perks.
- Other info: Collaborative culture that values creativity and offers excellent career growth opportunities.
- Why this job: Be part of a dynamic team shaping the future of fashion and customer experience.
- Qualifications: 2+ years in a similar role with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
SKIMS is a solutions‑oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort‑driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high‑performance environment where ambitious, curious, and values‑driven individuals can do the best work of their careers. As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world‑class infrastructure, and driving sustainable growth across markets. As we continue to grow across EMEA markets, we are committed to delivering seamless and exceptional customer experience.
We are looking for a proactive and detail‑oriented Wholesale Operations & Customer Services Coordinator to join our growing team in London.
Key Responsibilities- Process and manage wholesale and franchise orders accurately using ERP/order, across EMEA markets.
- Monitor order progress from confirmation through to delivery.
- Coordinate with the 3PL in Europe and logistics teams to ensure on‑time delivery.
- Route and coordinate Ex‑Works shipments, liaising with customer‑nominated freight forwarders and managing customers’ booking portals.
- Prepare and manage shipping documentation and export paperwork where required.
- Prepare proforma invoices for pre‑payment customers.
- Liaise with the AR team for payment discrepancies, compliance charges and credit hold.
- Handle order amendments, returns, and credit requests.
- Support the sales team with customers’ requests.
- Build relationships with wholesale and franchise partners, and respond to enquiries regarding pricing, product availability, and deliveries.
- Assist with sales orders reports and general order book management.
- Maintain accurate customer records, pricing, and order data.
- Support the implementation of process improvements and workflow optimisations.
- Maintain up‑to‑date documentation, SOPs, and process guidelines.
- Min. 2 years of experience in a similar role, working with key accounts such as Selfridges, Harrods, Net‑a‑porter.
- Proficient in Microsoft Office (particularly Excel and Outlook).
- Solid understanding of wholesale order processes and logistics.
- Strong attention to detail and ability to maintain data accuracy across systems.
- Excellent organisational skills and ability to manage multiple tasks simultaneously.
- Strong communication skills, both written and verbal, for internal teams and customers.
- Private Medical Insurance (PMI)
- Group Life Assurance
- Income Protection
- Critical Illness
- Pension Scheme
- Modern Health
- ClassPass
Global Wholesale Operations & Customer Services Specialist employer: Alliance Consumer Growth, LLC
At SKIMS, we pride ourselves on being an exceptional employer that champions creativity and collaboration within a vibrant work culture. Our London HQ offers a dynamic environment where employees can thrive through meaningful growth opportunities, competitive benefits like Private Medical Insurance and a Pension Scheme, and the chance to be part of a global brand that is redefining modern apparel. Join us in shaping the future of fashion while enjoying a supportive atmosphere that values innovation and inclusivity.
Contact Details:
Alliance Consumer Growth, LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Global Wholesale Operations & Customer Services Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at SKIMS or similar brands. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching SKIMS thoroughly. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience in wholesale operations and customer service, as these are key for the role you're after.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the SKIMS family.
We think you need these skills to ace Global Wholesale Operations & Customer Services Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Global Wholesale Operations & Customer Services Specialist role. Highlight your experience with wholesale order processes and logistics, as well as any relevant achievements in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the brand and how your values align with ours. Mention specific experiences that demonstrate your proactive approach and attention to detail.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your written application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Alliance Consumer Growth, LLC
✨Know Your Stuff
Make sure you understand SKIMS' products and values. Familiarise yourself with their innovative approach to underwear and loungewear, and be ready to discuss how your experience aligns with their mission of delivering comfort-driven products.
✨Show Off Your Organisational Skills
Since the role involves managing wholesale orders and logistics, prepare examples that showcase your attention to detail and organisational abilities. Think about times when you successfully managed multiple tasks or improved a process.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've built relationships with partners or handled customer inquiries in the past.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, company culture, and how SKIMS plans to scale in EMEA markets. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
