At a Glance
- Tasks: Deliver exceptional customer experiences and foster a positive store environment.
- Company: Join SKIMS, a trendsetting brand in underwear and loungewear.
- Benefits: Enjoy generous discounts, paid sick time, and mental health resources.
- Other info: Fast-paced environment with opportunities for career growth and development.
- Why this job: Be part of a passionate team that values inclusivity and innovation.
- Qualifications: Must be 18+, with a passion for customer service and a willingness to learn.
The predicted salary is between 22000 - 26000 £ per year.
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. The Team Member role is responsible for bringing SKIMS to life for our customers. You foster a positive environment while delivering an exceptional store experience. You are customer focused, enjoy serving others, and are passionate about our product. Your goal is to have a positive impact on someone’s time in our store and be a champion of our mission and values. You inspire others through connection and education. You love styling our customers and are focused on exceeding individual goals. You thrive in a fast-paced environment and can work in various zones of the store. Your team can count on you to be a team player and show up with optimism and enthusiasm that influence others positively.
Key Responsibilities
- Greet every customer with warmth, authenticity, poise, and intention.
- Create inclusive, personalized, and elevated experiences that reflect our mission and values.
- Learn our product stories, sizing, and fit to confidently support each customer and build trust.
- Use elevated body language, professional tone, and refined selling behaviours to maintain a premium brand feel.
- Stay focused and aware during busy peak hours, keeping the floor stocked, clean, and organized.
- Bring Operational Excellence to life by moving with urgency and efficiency, while keeping the customer experience as the top priority.
- Leverage our company tools, resources, and the support of your team.
- Remain calm, clear, and prioritise the customer when challenges arise.
- Stay flexible and step into different zones of the store as needed.
- Embrace coaching and change with professionalism, adapting quickly and staying focused on your development.
- Take feedback seriously and look for opportunities to improve your work.
- Bring energy and intention to every shift.
- Help meet store goals, use our tools and training resources, and support the customer experience.
- Hold yourself to a high standard of excellence.
- Communicate openly and professionally, listen actively, and contribute to a team culture built on support and trust.
- Collaborate, take initiative, and create space where everyone can thrive.
- Champion our mission through inclusivity, strong product knowledge, and a passion for helping others.
Skills, Knowledge and Expertise
- Full Time Availability Requirements: OPEN AVAILABILITY
- You must be 18 years of age or older to apply for this role.
- A passion for customer service and a genuine desire to help others.
- Ability to work efficiently in a fast-paced, premium retail environment with professionalism.
- Strong communication skills with a proactive, solutions-oriented approach.
- Eagerness to learn and grow!
- Open to feedback, training, and new responsibilities.
- Previous experience in retail, service, or hospitality is a plus but not required.
- A fan of SKIMS, our product, and our values.
- Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift.
- Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift.
- Does not want to be an influencer.
Benefits
- Generous Employee Discount
- Paid sick time
- Mental Health Resources for your wellbeing
- Join a passionate, customer obsessed team with a strong focus on inclusion and innovation.
- Hands-on experience with best-in-class product, service, and operational training.
SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation. Our team thrives on collaboration, mutual support, and a shared passion for excellence.
Customer Experience Associate — Premium Retail employer: Alliance Consumer Growth, LLC
At SKIMS, we pride ourselves on being a dynamic and inclusive employer that champions creativity and personal growth. Our Customer Experience Associates enjoy a vibrant work culture where exceptional service is celebrated, and employees are empowered to develop their skills through hands-on training and mentorship. With generous benefits like employee discounts and mental health resources, we ensure our team members feel valued and supported as they contribute to our mission of redefining the retail experience.
Contact Details:
Alliance Consumer Growth, LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Associate — Premium Retail
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with SKIMS' products, values, and mission. This way, when you chat with customers, you can share your passion and knowledge, making their experience even better.
✨Tip Number 2
Practice your communication skills! Whether it’s greeting customers or discussing product details, being clear and engaging is key. Use positive body language and a friendly tone to create a welcoming atmosphere.
✨Tip Number 3
Show your enthusiasm! Bring energy to every shift and be ready to adapt to different roles in the store. Your positivity can inspire both customers and teammates, making the shopping experience memorable.
✨Tip Number 4
Don’t shy away from feedback! Embrace coaching and look for ways to improve. Ask questions and be curious about how you can enhance the customer experience. Remember, we’re all about growth and learning together!
We think you need these skills to ace Customer Experience Associate — Premium Retail
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you love helping others and how you connect with our mission and values.
Be Authentic:Use your own voice in your application. We appreciate authenticity, so don’t be afraid to share your unique experiences and how they relate to the role. It helps us get to know the real you!
Highlight Relevant Experience:Even if you don’t have direct retail experience, think about any customer-facing roles you've had. Share those stories! We value all kinds of experiences that show your ability to thrive in a fast-paced environment.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Alliance Consumer Growth, LLC
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with SKIMS' product range, including their stories, sizing, and fit. This knowledge will not only help you answer questions confidently but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight how you created positive experiences and built trust, as this aligns perfectly with the role's focus on customer obsession.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you thrive in a fast-paced environment and can adapt to different roles within a team. Share instances where you’ve collaborated effectively and supported your colleagues, showcasing your team player mentality.
✨Bring Your Enthusiasm
During the interview, let your passion for customer service and the SKIMS brand shine through. A positive attitude and genuine enthusiasm can make a lasting impression, so don’t hold back on showing your excitement about the opportunity!
