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- Tasks: Join us as a Parts Advisor, taking orders and building customer relationships.
- Company: NAPA Auto Parts is a global leader in premium vehicle parts and tools.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Why this job: Be part of a reputable brand with a focus on customer service and teamwork.
- Qualifications: We seek punctual, organised, and enthusiastic individuals with great communication skills.
- Other info: Apply by September 5, 2025, and explore a world of opportunities!
The predicted salary is between 24000 - 36000 £ per year.
time left to apply End Date: September 5, 2025 (8 days left to apply)
job requisition id R25_0000030702
NAPA Auto Parts – Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence.
With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards. Learn more at https://linktr.ee/napaautopartsuk_ireland.
We are currently looking for a Parts Advisor to join our team.
As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities will include but not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers
- Actively promote offers, discounts and customer competitions
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts
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Alliance Automotive Group is an equal opportunities employer.
About Us
Alliance Automotive Group (AAG) is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe. It operates in the UK and Ireland, France, Germany, Poland, Netherlands, Belgium, Spain and Portugal. The company is a wholly-owned subsidiary of Genuine Parts Company, the largest worldwide automotive parts distributor with activities in North America, Europe, and Australasia.
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Parts Advisor employer: Alliance Automotive UK CV Ltd
Contact Detail:
Alliance Automotive UK CV Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the NAPA Auto Parts product range and their key suppliers. Understanding the products you’ll be advising on will not only boost your confidence but also impress potential employers during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios where you upsell or handle customer inquiries can help you feel more prepared and demonstrate your proactive approach to customer service.
✨Tip Number 3
Network with current employees or industry professionals through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Stay updated on industry trends and news related to commercial vehicle parts. Showing that you are knowledgeable about the market can set you apart from other candidates and demonstrate your genuine interest in the role.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Parts Advisor position. Understand the key responsibilities and required skills, such as customer communication and sales techniques.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Parts Advisor role. Emphasise any previous customer service or sales experience, as well as your ability to work efficiently under deadlines.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for NAPA Auto Parts and how your skills can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Alliance Automotive UK CV Ltd
✨Know Your Products
Familiarise yourself with the range of parts and tools offered by NAPA Auto Parts. Understanding the products will help you answer questions confidently and demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As a Parts Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've effectively communicated with customers in the past.
✨Demonstrate Customer Empathy
Be ready to share examples of how you've shown empathy towards customers. This role requires building rapport, so highlighting your ability to understand and address customer needs will set you apart.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practising these scenarios can help you feel more comfortable and showcase your upselling and problem-solving skills.