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For Companies At a Glance
- Tasks: Engage with customers, take orders, and promote exciting offers.
- Company: Join NAPA Auto Parts, a leading global brand in the automotive industry.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Access to health and financial tools, plus bespoke training opportunities.
- Why this job: Be part of a dynamic team and build lasting customer relationships.
- Qualifications: Must be organised, proactive, and possess great communication skills.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts UK focuses on maintaining and expanding the local customer base.
Responsibilities:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promoting offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
Qualifications:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
Benefits:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Surrey employer: Alliance Automotive Group
Contact Detail:
Alliance Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Surrey
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts UK and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be taking orders and upselling, it’s crucial to sound confident and engaging. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the automotive industry. Building relationships can give you insider tips and even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Parts Advisor in Surrey
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to engage with our customers!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We love seeing how your skills align with what we’re looking for in a Parts Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is professional yet friendly, just like how you’d speak to our customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Alliance Automotive Group
✨Know Your Parts
Familiarise yourself with the products and services offered by NAPA Auto Parts. Being able to discuss specific parts and their benefits will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Practice Your Communication Skills
Since the role involves taking orders and upselling, practice clear and confident communication. Role-play with a friend or family member to simulate customer interactions, focusing on empathy and rapport-building.
✨Show Your Proactivity
Prepare examples of how you've taken initiative in previous roles. Whether it’s upselling successfully or resolving customer issues, demonstrating your proactive nature will resonate well with interviewers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to manage difficult customers or upsell effectively, and be ready to share those experiences.