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- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a trusted leader in automotive supplies.
- Benefits: Enjoy exclusive discounts, career growth, and performance bonuses.
- Other info: Opportunities for bespoke training and access to health and financial tools.
- Why this job: Be part of a global brand while helping customers keep their vehicles running smoothly.
- Qualifications: Must be organised, proactive, and possess great communication skills.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation; however your focus will be maintaining and expanding the local customer base.
Responsibilities- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promoting offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Sheffield employer: Alliance Automotive Group
Contact Detail:
Alliance Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Sheffield
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to engage with customers effectively. Role-play with a friend or family member to boost your confidence in handling calls and upselling.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t miss out on this opportunity!
We think you need these skills to ace Parts Advisor in Sheffield
Some tips for your application 🫡
Show Your Passion for Parts: When you're writing your application, let us see your enthusiasm for the automotive industry. Mention any relevant experience or hobbies that showcase your love for cars and parts – it’ll make you stand out!
Tailor Your Application: Make sure to customise your CV and cover letter for the Parts Advisor role. Highlight your customer service skills and any experience with upselling or building relationships, as these are key to what we’re looking for.
Be Professional Yet Approachable: While we want to see your personality shine through, keep your tone professional. Use clear language and avoid jargon unless it’s relevant. We appreciate good communication skills, so show us what you've got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Alliance Automotive Group
✨Know Your Parts
Familiarise yourself with the types of parts and tools NAPA offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, which is crucial for a Parts Advisor role.
✨Practice Your Communication Skills
Since you'll be interacting with customers regularly, practice clear and confident communication. Role-play common customer scenarios with a friend to enhance your ability to upsell and build rapport.
✨Show Your Proactivity
Prepare examples of how you've taken initiative in previous roles. Whether it’s upselling or resolving customer issues, demonstrating a proactive attitude will resonate well with the interviewers.
✨Research the Company Culture
Dive into NAPA's values and mission. Understanding their commitment to quality and customer service will help you align your answers with what they’re looking for, making you a more appealing candidate.