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- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a trusted leader in automotive supplies.
- Benefits: Enjoy exclusive discounts, career growth, and performance bonuses.
- Other info: Access to health and financial tools, plus free pension advice.
- Why this job: Be part of a global brand and make a real impact in the automotive industry.
- Qualifications: Must be organised, proactive, and possess great communication skills.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation; however your focus will be maintaining and expanding the local customer base.
Responsibilities- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promoting offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Rosyth employer: Alliance Automotive Group
Contact Detail:
Alliance Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Rosyth
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to engage with customers effectively. Role-play with a friend or family member to boost your confidence in handling calls and upselling.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t miss out on this opportunity!
We think you need these skills to ace Parts Advisor in Rosyth
Some tips for your application 🫡
Show Your Passion for Parts: When writing your application, let us know why you're excited about the role of Parts Advisor. Share your enthusiasm for automotive parts and how you can help our customers keep their vehicles running smoothly.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your customer service skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Alliance Automotive Group
✨Know Your Parts
Familiarise yourself with the types of parts and tools NAPA offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Practice Your Communication Skills
Since the role involves a lot of customer interaction, practice clear and confident communication. Role-play common customer scenarios with a friend to enhance your ability to upsell and build rapport.
✨Show Your Proactivity
Prepare examples of how you've taken initiative in previous roles. Whether it’s upselling or resolving customer issues, demonstrating your proactive nature will align well with what NAPA is looking for.
✨Research the Company Culture
Dive into NAPA's values and mission. Understanding their commitment to quality and customer service will help you tailor your answers and show that you're a great fit for their team.