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- Tasks: As a Parts Advisor, you'll take orders, upsell, and build customer relationships.
- Company: Join Alliance Automotive Group, a top distributor of vehicle parts across Europe.
- Benefits: Enjoy exclusive discounts, career progression, and access to health and financial tools.
- Why this job: Be part of a global brand with a vibrant culture and opportunities for growth.
- Qualifications: We're looking for punctual, organized, and proactive individuals with great communication skills.
- Other info: Potential for monthly performance-based bonuses and bespoke training available.
The predicted salary is between 24000 - 36000 £ per year.
Alliance Automotive Group is a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain, and Portugal. We service independent repairers, body shops, auto centres, fast fit companies, and end consumers with parts and equipment through a network of national and regional logistics platforms as well as networks of local distributors comprising our own subsidiaries and independent affiliates. Alliance Automotive Group is proud to be the home of the NAPA Racing UK British Touring Car team.
We are currently looking for a Parts Advisor to join our team. As a Parts Advisor, you will be involved in all areas of the branch and its operation; however, your focus will be maintaining and expanding the local customer base.
Responsibilities will include but not be limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promoting offers, discounts, and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role, you will need to be:
- Punctual, organized, and efficient while working towards deadlines.
- Proactive and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional with excellent communication skills.
In return, we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from a wide range of major retailers and grocers via the AAG Benefits App, including Tesco, Boots, and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to health, wellbeing, and financial tools.
- Potential to earn a performance-based bonus, paid monthly.
Parts Advisor employer: Alliance Automotive Group
Contact Detail:
Alliance Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the automotive parts industry, especially the products and services offered by Alliance Automotive Group. Understanding their offerings will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, particularly in a sales context. Role-play scenarios where you take orders or upsell products to friends or family, as this will prepare you for the customer interactions you'll face as a Parts Advisor.
✨Tip Number 3
Network with professionals in the automotive industry, either online or at local events. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Showcase your enthusiasm for customer service and sales during any conversations or interviews. Highlight experiences where you've successfully built rapport with customers, as this aligns perfectly with the responsibilities of a Parts Advisor.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Parts Advisor position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or sales, particularly in the automotive industry. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to upsell and build customer relationships.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully engaged with customers in the past and how you can contribute to expanding the local customer base.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Parts Advisor role.
How to prepare for a job interview at Alliance Automotive Group
✨Know Your Products
Familiarise yourself with the types of vehicle parts and equipment that Alliance Automotive Group distributes. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge during the interview.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully built rapport with customers in previous roles. Highlight your ability to upsell and promote offers, as this is crucial for the Parts Advisor position.
✨Showcase Your Communication Skills
Practice clear and professional communication. Since the role involves taking orders over the phone and outbound calling, being articulate and friendly will make a great impression.
✨Be Proactive and Enthusiastic
Exhibit a proactive attitude during the interview. Show your enthusiasm for the role and the company by asking insightful questions about their operations and customer engagement strategies.
