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For Companies At a Glance
- Tasks: Take orders, upsell products, and build customer relationships in a fast-paced environment.
- Company: Join NAPA Auto Parts, a global leader in automotive parts and tools.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Why this job: Be part of a trusted brand and make a real impact in the automotive industry.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
- Other info: Access to health and financial tools, plus bespoke training opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Overview
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence.
With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland.
Position
We are currently looking for a Parts Advisor to join our team.
Responsibilities
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
Requirements
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
Benefits
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts
Not the right fit? Create an account to set up email alerts as new job postings become available that meet your interest!
Alliance Automotive Group is an equal opportunities employer.
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Parts Advisor employer: Alliance Automotive Group
Contact Detail:
Alliance Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NAPA Auto Parts. Understand their products and values so you can show them you're genuinely interested in being a Parts Advisor.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to chat with customers all day. Try role-playing with a friend or family member to get comfortable with upselling and handling inquiries.
✨Tip Number 3
Show off your enthusiasm! When you’re speaking with potential employers, let your passion for the automotive industry shine through. They want to see that you’re excited about helping customers and promoting their products.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can set up alerts for new job postings that match your interests, so you never miss out on a great opportunity.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your communication skills – they’re key for this position!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the automotive industry and how you can contribute to NAPA's success. Keep it friendly and professional.
Show Off Your Skills: In your application, be sure to emphasise your organisational skills and ability to work under pressure. Mention any experience with upselling or building customer relationships – we love that kind of stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Alliance Automotive Group
✨Know Your Parts
Familiarise yourself with the types of parts and tools NAPA Auto Parts offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Practice Your Communication Skills
Since the role involves taking orders and upselling, practice clear and confident communication. Role-play with a friend or family member to simulate customer interactions, focusing on empathy and professionalism.
✨Show Your Proactivity
Prepare examples of how you've taken initiative in previous roles. Whether it’s upselling or building customer relationships, demonstrating your proactive nature will align well with what NAPA is looking for.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult customer or managing returns. Think through your responses ahead of time to showcase your problem-solving skills and customer focus.
