At a Glance
- Tasks: Engage with customers, take orders, and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a global leader in vehicle parts and tools.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Great training opportunities and access to health and financial tools.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Must be organised, proactive, and possess excellent communication skills.
The predicted salary is between 20000 - 25000 £ per year.
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Trainee Parts Advisor in Leicester employer: Alliance Automotive Group
NAPA Auto Parts is an exceptional employer, offering a dynamic work environment where Trainee Parts Advisors can thrive. With a strong focus on employee growth through bespoke training and career progression opportunities, team members benefit from exclusive discounts, performance-based bonuses, and access to health and financial tools. Joining NAPA means being part of a globally recognised brand that values quality, reliability, and service excellence, all while fostering a supportive and engaging workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Parts Advisor in Leicester
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be pro-active and enthusiastic when speaking with customers. Role-play with a friend or family member to build confidence in upselling and handling inquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and potentially lead to referrals, making it easier to land that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive resources and tips from us at StudySmarter to help you shine in the interview process.
We think you need these skills to ace Trainee Parts Advisor in Leicester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about becoming a Parts Advisor and helping our customers. A little enthusiasm goes a long way in making your application stand out.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We’re looking for someone who’s organised, efficient, and has great communication skills, so showcase those qualities!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points are highlighted so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about NAPA Auto Parts and what we stand for.
How to prepare for a job interview at Alliance Automotive Group
✨Know Your Parts
Familiarise yourself with the types of parts and tools that NAPA Auto Parts offers. Understanding the products will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice clear and professional communication. Role-play common scenarios, like taking orders or upselling, to get comfortable with the language and approach you'll need.
✨Show Enthusiasm for Customer Service
Demonstrate your passion for helping customers. Think of examples from your past experiences where you went above and beyond for a customer, as this will highlight your proactive attitude and empathy.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role, and it gives you a chance to learn more about their expectations and culture.
