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- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a trusted leader in automotive supplies.
- Benefits: Enjoy exclusive discounts, career growth, and performance bonuses.
- Other info: Access to health and financial tools, plus free pension advice.
- Why this job: Be part of a global brand and make a real impact in the automotive industry.
- Qualifications: Must be organised, proactive, and possess great communication skills.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation; however your focus will be maintaining and expanding the local customer base.
Responsibilities- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promoting offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Leatherhead employer: Alliance Automotive Group
Contact Detail:
Alliance Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances in the automotive industry. You never know who might have a lead on a Parts Advisor position or can put in a good word for you.
✨Tip Number 2
Get your phone ready! Practice your pitch and be prepared to make those outbound calls. Show potential employers that you're proactive and enthusiastic about connecting with customers.
✨Tip Number 3
Research NAPA Auto Parts and understand their products and services. When you land that interview, you’ll impress them with your knowledge and passion for the brand!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Parts Advisor in Leatherhead
Some tips for your application 🫡
Show Your Passion for Parts: When you're writing your application, let your enthusiasm for automotive parts shine through! We want to see that you’re not just looking for a job, but that you genuinely care about helping customers find the right parts for their vehicles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Parts Advisor role. Highlight any relevant experience or skills that match what we’re looking for, like your communication skills and ability to build rapport with customers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for organised and efficient candidates!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Alliance Automotive Group
✨Know Your Products
Familiarise yourself with the range of parts and tools NAPA offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, which is crucial for a Parts Advisor role.
✨Practice Your Communication Skills
Since you'll be interacting with customers regularly, practice clear and confident communication. Role-play common customer scenarios with a friend to enhance your ability to upsell and build rapport.
✨Show Your Pro-activity
Prepare examples of how you've taken initiative in previous roles. Whether it’s upselling or resolving customer issues, demonstrating your proactive nature will resonate well with the interviewers.
✨Understand Customer Empathy
Think about times when you’ve successfully connected with customers. Be ready to share these experiences, as showing empathy and understanding towards customer needs is key in this position.